Technical Account Manager 2 - San Francisco

Wwshemi; San Francisco (CA); Hybrid; USD 101,000 - 134,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Stock RSUs & ESPP

Professional development & career path

Inclusion & community programs

Job summary

Datadog is seeking a Technical Account Manager (TAM) in a hybrid role based in the United States. You will provide hands-on technical services to Datadog's largest customers, supporting adoption and guiding outcomes across the full product suite.

You’ll collaborate with product management, engineering, and services teams, advise on best practices, and participate in business reviews with customers. A strong IT operations background and cloud platform proficiency are required.

Qualifications

• Hands-on IT Operations experience.
• Proficiency with AWS, Azure or GCP.
• Scripting skills in Python/JavaScript/Ruby/Go/GoP or similar.
• Experience with CI/CD tools such as Jenkins or GitLab.
• Familiarity with containerization (Docker/Kubernetes).
• Willingness to travel up to 20% and sit onsite when required.
• Previous TAM or cloud-focused customer success experience.

Responsibilities

• Advise on technical support and product adoption for customers across pre-sales, post-sales, and renewals.
• Analyze customers' IT Operations environments to maximize Datadog value.
• Advocate for customers by mapping goals to product adoption and configuration needs.
• Prepare for Monthly and Quarterly Business Reviews with customers.
• Collaborate with product, engineering and services teams to identify new features and opportunities.
• continually evolve best practices for product adoption and customer success.

Skills

IT Operations

Cloud platforms (AWS/Azure/GCP)

Scripting (Python/JS/Ruby)

CI/CD (Jenkins/GitLab)

Containerization (Docker/Kubernetes)

Travel readiness

TAM experience

Datadog experience

AI tooling/automation

Tools

Docker

Kubernetes

Jenkins

GitLab

Job description

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes

• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.

• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements

• Participate and prepare for Monthly and Quarterly Business Reviews with customers

• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products

• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations

• Confident in your hands on experience AWS, Azure or GCP

• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.

• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.

• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.

• Able to sit up to 4 hours, traveling to and from client sites

• Able to travel via auto, train or air up to 20% of the time

• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space

• Experienced using Datadog and/or other cloud monitoring tools

• Fluent, daily user of AI tools: regularly builds custom skills, prompts, or automations to optimize personal workflow and eliminate repetitive work

Benefits and Growth:

• Best-in-breed onboarding

• Generous global benefits

• Intra-departmental mentor and buddy program for in-house networking

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

• Continuous professional development, product training, and career pathing

• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$101,000-$134,000 USD

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high‑growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram (https://www.instagram.com/datadoghq/?hl=en), LinkedIn, (https://www.linkedin.com/company/datadog) and Datadog Learning Center. (https://learn.datadoghq.com/)

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices (https://www.datadoghq.com/legal/candidate-legal-notices/) for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form (https://docs.google.com/forms/d/e/1FAIpQLSeoJeduEZ2NdZF_65uZmWUrCM-zee7yADXX1s6Xr9zAGq8iKA/viewform). This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice (https://www.datadoghq.com/legal/applicant-candidate-privacy/). For information on our AI policy, please visit Interviewing at Datadog AI Guidelines (https://www.datadoghq.com/legal/interviewing-at-datadog-ai-guidelines/).