Technical Account Manager

Nymbus; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Nymbus, a remote-first company, is seeking a Technical Account Manager to provide outstanding support to enterprise-level clients. This role involves being the primary technical point of contact, helping clients maximize platform value through close collaboration with internal teams. The successful candidate will be responsible for client engagements, technical support, training, and advocating for client needs.

Benefits

Annual Cash Bonus

Equity Options

401(k) plan with company match

Health, Dental and Vision insurance

Flexible Paid Time Off

Qualifications

• 5+ years in a Technical Account Manager or similar role within fintech or SaaS.
• Strong technical acumen in API integrations and troubleshooting.
• Exceptional client relationship management skills.

Responsibilities

• Serve as the dedicated technical advisor for high-value clients.
• Conduct regular technical business reviews to optimize usage.
• Assist clients in diagnosing and resolving complex technical issues.

Skills

Technical acumen

Client relationship management

API integrations

Troubleshooting

Collaboration

Communication

Job description

WORK ENVIRONMENT:

We are a remote first company with the exception of a few positions being onsite in our designated locations. The positions which are remote you will need to be able to travel a few times a year. You may be required at times to visit client sites or attend meetings at designated locations with your team members.

WORK ENVIRONMENT:

We are a remote first company with the exception of a few positions being onsite in our designated locations. The positions which are remote you will need to be able to travel a few times a year. You may be required at times to visit client sites or attend meetings at designated locations with your team members.

POSITION SUMMARY:

We are seeking a Technical Account Manager (TAM) to support our high-touch, enterprise-level clients. In this role, you will be the primary technical point of contact, ensuring our most strategic customers receive outstanding support, technical guidance, and best-in-class service. You will collaborate closely with internal teams, including Product, Engineering, and Client Success, to help clients maximize the value of our platform.

RESPONSIBILITIES:

Client Technical Engagement

• Serve as the dedicated technical advisor for assigned enterprise and high-value clients.
• Develop a deep understanding of clients' business objectives, system configuration, and integration needs.
• Conduct regular technical business reviews to optimize usage, assess client health, and identify areas for improvement.
• Provide strategic guidance on product implementation, best practices, and support.
  
  

Technical Support & Troubleshooting

• Assist clients in diagnosing and resolving complex technical issues.
• Work closely with Product Support, Engineering, and Development teams to resolve escalations efficiently.
• Guide clients through API integrations, data migrations, and system configurations.
• Monitor system performance and proactively address potential issues before they impact operations.
• Manage critical escalations to ensure timely resolution of high-impact technical problems.
  
  

Product Enablement & Training

• Deliver tailored training sessions on product features, capabilities, and best practices.
• Guide clients through new feature rollouts, ensuring proper adoption and utilization.
• Provide clients with technical documentation, FAQs, and knowledge base articles to support self-service learning.
  
  

Advocacy & Collaboration

• Act as the voice of the client, advocating for product improvements and influencing the roadmap.
• Collaborate with Sales and Client Success teams to support renewals, expansions, and upsell opportunities.
• Work alongside Product Managers to relay client feedback and drive feature enhancements.
• Partner with Professional Services to ensure smooth onboarding and implementation projects.
  
  

Process & Performance Optimization

• Track key account health metrics, identifying risks and opportunities for intervention.
• Develop and refine playbooks for handling common technical challenges and customer workflows.
• Stay up to date with Fintech industry trends, regulatory requirements, and evolving best practices
  
  

QUALIFICATIONS:

• 5+ years of experience in a Technical Account Manager, Technical Support Engineer, or Solutions Consultant role, ideally within fintech or SaaS.
• Strong technical acumen with experience in API integrations, system configurations, and troubleshooting.
• Ability to diagnose and resolve complex technical issues.
• Exceptional client relationship management skills with a proactive and consultative approach.
• Experience in core banking, digital banking, or fintech solutions is highly preferred.
• Strong collaboration skills, working across support, engineering, product, and sales teams.
• Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
• Ability to thrive in a fast-paced, high-growth environment.
  
  

SALARY & BENEFITS:

• $80,000 - $100,000 Annual Salary
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Fully Remote
• Robust 401(k) plan with company match
• Insurance - Health, Dental and Vision (Nymbus covers 100% of the Basic Dental premiums)
• Flexible Paid Time Off
  
  

Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together!

Let's Go!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

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