Technical Account Manager

Fortinet; United States; On-site; USD 92,000 - 112,000; Full time

Job summary

Fortinet seeks a Technical Account Manager in the United States to be the primary technical contact delivering expert support for premium customers and guiding Fortinet product deployments. You will analyze configurations, network data, and packet traces while educating customers on networking gaps and product knowledge.

Key requirements include five years in the network field, strong security and routing experience, scripting and Windows server skills, and certifications are valued.

Qualifications

• Minimum of five years relevant professional experience in the network industry.
• Strong network security and routing experience.
• Scripting and Windows server app experience.
• Exceptional customer service orientation and strong communications skills.
• Proficient with MS Word, PowerPoint, and Excel.
• CCNA/CCNP/CCIE and/or CISSP certifications preferred.
• Willing to travel.

Responsibilities

• Collection, analysis and change recommendations of configuration information.
• Collection and analysis of customer network information.
• Collection and analysis of packet trace information.
• Recommend actions based on analysis.
• Customer education (gaps in networking, product knowledge etc).
• Installation and configuration assistance.
• Reproduction of customer environments on lab equipment.
• Follow up technical cases and manage the right expectation until the closure of the cases.
• Conduct weekly status conference calls with customers to report status of open issues and projects.
• Conduct quarterly site visits for your managed accounts.
• Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America).
• Develop best practice deployment and troubleshooting methodology documentation.
• Analysis of support request, completion of requests for information and documentation.
• Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

Skills

Network security

Routing

Scripting

Windows Server

Customer service

MS Office

Communication skills

Travel willingness

Education

Bachelor's degree

Tools

Cisco certifications

Job description

As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

Job Responsibilities

• - Collection, analysis and change recommendations of configuration information
• - Collection and analysis of customer network information
• - Collection and analysis of packet trace information
• - Recommend actions based on analysis
• - Customer education (gaps in networking, product knowledge etc
• - Installation and configuration assistance
• - Reproduction of customer environments on lab equipment
• - Follow up technical cases and manage the right expectation until the closure of the cases
• - Conduct weekly status conference calls with customers to report status of open issues and projects.
• - Conduct quarterly site visits for your managed accounts.
• - Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America)
• - Develop best practice deployment and troubleshooting methodology documentation.
• - Analysis of support request, completion of requests for information and documentation
• - Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

Job Skills Required

• - Minimum of five years relevant professional experience preferably in the network industry
• - Strong network security and routing experiences
• - Scripting and Windows server app experience
• - Exceptional customer service orientation and strong communications skills
• - Proficient with MS Word, PowerPoint, and Excel
• - Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
• - Willing to travel

Educational Requirements

• - Bachelors degree and/or relevant experience

Must be authorized to work in the U.S. without sponsorship.

The US base salary range for this full-time position is $92,000-$112,000.

Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company's discretion.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.