Professional Services Engineer

Fortinet; Sunnyvale (CA); On-site; USD 166,000 - 203,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid holidays

Vacation time

Sick time

Comprehensive leave program

Job summary

Fortinet is expanding its Professional Services team in the US. The Professional Services Engineer will work directly with end users to define daily activities and ensure Fortinet product operations run smoothly.

The role emphasizes hands-on support, migration/MOP development, test planning, configuration verification, and knowledge transfer to client staff. Strong communication and the ability to adapt to changing priorities are required.

Qualifications

• 7+ years experience in LAN/WAN / Internet consulting, support and/or administration.
• 5+ years experience with Network Security Products.
• 2+ years experience with Fortinet products.
• Experience as a Professional Services Consultant/Engineer is a plus.
• Strong understanding of security and networking concepts (Firewall, IPS, VPN, AntiVirus, Web Filtering).
• Excellent troubleshooting and communications skills.
• Ability to work independently or in a team and handle shifting priorities.

Responsibilities

• Assisting client staff with day to day Fortinet products operation/ support.
• Development of methods of procedure (MOPs) for migrations, upgrades and updates.
• Development of test plans and test new features and/or releases.
• Verifying configurations and implementing best practices.
• Performing interoperability evaluation of devices that interact with Fortinet products.
• Training and knowledge transfer to client staff.
• Develop and maintain core competency on Fortinet's product line and technologies.
• Resolves and/or escalates issues in a timely fashion.

Skills

LAN/WAN networks

Network security

Fortinet product knowledge

Communication skills

Travel readiness

Independent & collaborative

Education

Bachelor's Degree in CS, Software Engineering, or related field

Tools

Fortinet products

MOPs development

Job description

Fortinet is growing and we are looking to hire Professional Services Engineers to join our team. The dedicated Professional Services consultant is assigned to the end user for the duration of this agreement. He/she will work with the end user to define the specific daily activities.

Job Responsibilities

• Assisting client staff with day to day Fortinet products operation/ support
• Development of methods of procedure (MOPs) for migrations, upgrades and updates
• Development of test plans and test new features and/or releases
• Verifying configurations and implementing best practices
• Performing interoperability evaluation of devices that interact with Fortinet products
• Training and knowledge transfer to client staff
• Develop and maintain core competency on Fortinet's product line and technologies
• Resolves and/or escalates issues in a timely fashion

Requirements

• 7+ Years experience in LAN/WAN /Internet consulting, support and/or administration
• 5+ Years experience with Network Security Products
• 2+ Years experience with Fortinet products
• Experience working as a Professional Services Consultant/ Engineer a plus
• Solid understanding of security and networking principals and technologies such as:
• Network Security Infrastructure - Switching, Routing, Load Balancing, WiFi
• Security systems - Firewall, IPS, VPN, Antivirus, AntiSpam, Web Filtering, Application Control
• Excellent troubleshooting skills
• Outstanding oral communication and presentation skills
• Experience at working both independently and in a team-oriented, collaborative environment
• Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• React to project adjustments and alterations promptly and efficiently
• Flexible during times of change
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
• Ability to bring project to successful completion through political sensitivity
• Strong commitment and self-driven individual
• Able to travel as needed

Education

Bachelor's Degree in Computer Science, Software Engineering or related work related experience

Must be authorized to work in the U.S. without sponsorship.

The US base salary range for this full-time position is $166,000-$203,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company's discretion.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.