Technical Account Manager

ZKM Consulting; United States; Hybrid; USD 112,000 - 165,000; Full time

Job summary

ZKM Consulting presents a Senior Technical Account Manager opportunity for an AI-Native Cybersecurity Unicorn with UK-based leadership across EMEA. You will own post-sales technical strategy for strategic accounts, leading onboarding, cloud integration, and detection tuning to ensure rapid time-to-value.

You will collaborate with CISOs and SOC teams, guide workshops, and influence product direction. 6+ years in technical, customer-facing roles and strong SIEM/log analytics experience are

Qualifications

• 6+ years in a technical, customer-facing enterprise role (TAM, Solutions Architect, Customer Engineer, Senior Support) or hands-on SOC/IR background.
• Strong hands-on experience with SIEM, log management, or security analytics platforms (Splunk, Elastic/ELK, Sentinel).
• Solid cloud fundamentals (AWS, Azure, GCP) and scripting (Python or Bash).
• Experience leading deep-dive technical workshops and business reviews with executives.

Responsibilities

• Own end-to-end post-sale technical relationship for strategic Fortune 500 & Global enterprise accounts.
• Lead technical onboarding, cloud integration, log pipeline troubleshooting, and detection tuning to accelerate value.
• Partner with CISOs, Security Architects, and SOC teams during investigations and escalations.
• Focus on account health and adoption to sustain high retention and drive expansion.
• Voice of the field to R&D and Product to influence roadmap based on SOC workflows.

Skills

TAM experience

Enterprise customer

C-level engagements

Cloud fundamentals

Scripting: Python

Troubleshooting pipelines

Tools

Splunk

Elastic/ELK

Microsoft Sentinel

Cribl

Job description

Senior Technical Account Manager – AI-Native Cybersecurity Platform

Location: London / UK (Hybrid / Remote with ~25% regional travel)

The Opportunity

Are you a deeply technical customer champion who understands the realities of modern SecOps teams, SOC analysts, and Detection Engineers?

We are partnering exclusively with a hyper-growth, Series B AI-Native Cybersecurity Unicorn that is redefining enterprise security analytics and threat detection. By enabling global enterprises to run detection and response right where their security data lives, they are replacing legacy SIEM complexity at scale.

As the first UK-based Technical Account Manager, you will own the post-sales technical strategy for strategic enterprise accounts across EMEA, serving as the primary technical authority and trusted advisor.

What You Will Do

• Own the end-to-end post-sale technical relationship for strategic Fortune 500 & Global enterprise accounts.
  
• Lead technical onboarding, cloud integration, log pipeline troubleshooting, and detection tuning to ensure rapid time-to-value.
  
• Partner directly with customer CISOs, Security Architects, and SOC teams during critical investigations and technical escalations.
  
• Focus on account health and adoption depth to maintain high retention (>90%) and foster long-term expansion.
  
• Act as the voice of the field to internal R&D and Product leadership, shaping product roadmap based on real SOC workflows.
  

What You Bring

• 6+ years in a technical, customer-facing enterprise role (TAM, Solutions Architect, Customer Engineer, Senior Support) or hands-on SOC / Security Engineering / Incident Response background.
  
• Strong hands-on experience with SIEM, log management, or security analytics platforms (e.g., Splunk, Elastic/ELK, Microsoft Sentinel, Cribl).
  
• Solid cloud fundamentals (AWS, Azure, GCP), scripting capability (Python or Bash), and troubleshooting experience across distributed log data pipelines.
  
• Equally comfortable leading deep-dive technical workshops with engineers as you are conducting strategic business reviews with C-level executives.
  

Nice to Have

• Fluent in another European language
  
• Experience working in high-growth, venture-backed B2B SaaS or Cybersecurity startups.