Technical Account Manager - PO Reliance

GE Vernova; Melbourne (FL); Remote; USD 120,000 - 150,000; Full time

Job summary

Join a leading company in the electric power generation sector as a Technical Account Manager focused on PO Reliance. You'll manage key customer relationships, drive resolution of complex issues, and ensure successful implementation of GE Digital software solutions while providing technical guidance and leadership.

Benefits

Healthcare benefits

Retirement savings plan with company matching

Tuition assistance

Paid parental leave

Paid time-off for vacation or illness

Qualifications

• At least 5 years of experience in relevant job functions.
• Experience managing enterprise customers in Energy Management Systems (EMS) required.

Responsibilities

• Serve as the primary technical point of contact for utility accounts.
• Provide strategic and tactical technical guidance to maximize product value.
• Proactively track and prioritize customer issues based on business impact.

Skills

Strong communication skills

Leadership skills

Problem-solving abilities

Education

Bachelor's degree

Job description

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Job Description Summary

We are seeking an experienced and highly motivated Technical Account Manager (TAM) to join our team, focusing on technical relationships with PO Reliance global utility customers. This role requires a strong technical background, excellent communication skills, and the ability to lead complex issue resolution and drive value from our products and services. The ideal candidate will act as a trusted advisor, ensuring customer success through proactive technical guidance, escalation management, and prioritization of critical issues.

Job Description Summary

We are seeking an experienced and highly motivated Technical Account Manager (TAM) to join our team, focusing on technical relationships with PO Reliance global utility customers. This role requires a strong technical background, excellent communication skills, and the ability to lead complex issue resolution and drive value from our products and services. The ideal candidate will act as a trusted advisor, ensuring customer success through proactive technical guidance, escalation management, and prioritization of critical issues.

Job Description

Roles and Responsibilities

• Customer Relationship Management: Serve as the primary technical point of contact for assigned utility accounts, building deep and trusted relationships with customer technical teams, project managers, and stakeholders. Provides account management for Premier Support and Escalated accounts. Has primary ownership to develop and drive action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Digital software solutions. Experience managing enterprise customers in Energy Management Systems (EMS) required. PO Reliance expertise required.
• Technical Leadership: Provide strategic and tactical technical guidance to help customers maximize product value, plan for scalability, and adopt best practices. Deliver high value onsite support to execute contractual requirements. Participation on out of hours on-call team is required.
• Issue Prioritization & Escalation: Proactively track, and prioritize customer issues based on business impact and urgency. Act as the customer advocate within internal teams and partners to ensure timely resolution. Assist with issue resolution to complex cases where deep technical expertise is required.
• Technical Roadmapping: Collaborate with customers to align product capabilities with their business goals, identifying integration opportunities and upcoming needs.
• Cross-functional Collaboration: Work closely with engineering, support, product, and sales teams to ensure a coordinated response to customer needs and feedback.
• Reporting & Communication: Regularly provide account health updates, root cause analysis of major incidents, and progress on open items.
• Continuous Improvement: Identify trends and recurring issues, recommending systemic solutions or product enhancements.
  
  

Required Qualifications

• Bachelor's degree from an accredited university or college with at least 5 years of experience in Job Family Group(s)/Function(s).
  
  

Desired Characteristics

• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
• Demonstrated ability to collaborate with internal stakeholders and then help facilitate execution for a successful strategic outcome with external customers
  
  

Additional Information

The base pay range for this position is 120,000.00 - 150,000.00. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 20% Variable Incentive Bonus. This posting is expected to close on August 1, 2025.

• The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
  
  

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

• This is a remote position
  
  

Application Deadline: August 01, 2025

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Electric Power Generation

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