Technical Account Manager

Dayshape; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Dayshape is seeking a Technical Account Manager (TAM) to act as a customer-facing technical advisor within the Value Optimization team. You will help strategic and complex customers maximise the value of their Dayshape environment, supporting adoption and ensuring integrated data provides firm-wide insights for decision making.

You will collaborate with Customer Success, Support, Product, Engineering, and Professional Services to provide technical leadership and continuity throughout the

Job description

About Us

We're Dayshape-an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organisations to achieve extraordinary results. Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams-we're helping our customers build strong organisations and careers for the long term. Why our customers love Dayshape: We help professional firms optimise margins and increase revenue, unlocking access to more profitable work. We provide complete operational visibility today and the tools to confidently predict tomorrow. We empower firms to become the places where top talent wants to work - and the best clients want to work with. At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team-driven by our values and a shared commitment to success. If you're ready to join a fast-growing, high-impact company that's reimagining resource management, then let's talk!

About the role

The Technical Account Manager (TAM) is a customer-facing technical advisor within Dayshape's Value Optimization team, part of the Service Delivery Organization, and responsible for helping strategic and complex customers maximize the value of their Dayshape environment as quickly as possible. The professional services market is seeing significant change from M&A, PE investment and adoption of AI technologies. The Dayshape TAM is there to primarily support the Customer Success team in helping our customers to navigate that change and confidently drive their adoption of Dayshape forward from a technical perspective, unlocking the benefits of new features and functionality, ensuring their integrated data is totally dependable and gives firm wide insights driving actions from the Resource Manager level right up to C suite. The TAM develops a deep understanding of each customer's technical landscape, including configuration, integrations, data flows, environments, and business requirements. They work proactively with customers to identify technical risks, optimize their use of Dayshape, and uncover opportunities where additional technical services or Dayshape capabilities can deliver value. The TAM works closely with Customer Success, Support, Product, Engineering, and Professional Services to provide technical leadership and continuity throughout the customer lifecycle.

What you'll do

• Build strong relationships with customer IT administrators, technical leads, system owners, Resource Management professionals and other key stakeholders.
• Understand customers' business objectives, operating models, and resource management challenges.
• Help customers maximize adoption of Dayshape capabilities and best practices.
• Contribute to strategic account reviews focused on value realization and business outcomes.
• Identify opportunities to improve resource management maturity and operational efficiency.
• Participate in account planning, QBRs/EBRs, and customer governance where appropriate.
• Partner with Customer Success and the commercial team to surface expansion or product cross-sell opportunities.

Act as a Technical and Functional Advisor

• Serve as a trusted technical advisor for an assigned portfolio of strategic customers.
• Develop a detailed understanding of each customer's Dayshape environment, configuration, integrations, data flows, and technical dependencies.
• Provide expert guidance on Dayshape configuration, workflows, integrations, upgrades and environment usage and identify solutions to improve user adoption, process effectiveness, and overall platform value.
• Facilitate customer health workshops and analyse customer health metrics, adoption trends, and operational data to identify risks and opportunities.
• Support customers through organizational changes, new feature adoption, and evolving operating models.
• Conduct technical discovery and translate customer requirements into potential solutions.

Partner across Teams

• Partner closely with Customer Success Managers on account strategy, renewal readiness, and risk mitigation.
• Contribute to customer communities, forums, and knowledge-sharing initiatives.
• Identify customer requirements that may benefit from additional Professional Services.
• Partner with Professional Services colleagues to scope consulting, configuration, integration, optimization, and technical engagements.
• Review recurring support trends to identify underlying technical or configuration issues.
• Coordinate the appropriate Dayshape technical resources when specialist expertise is required.

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