Technical Account Manager

TOTAL EXPERT; United States; Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

FSA

Life Insurance

Short-Term Disability

Long-Term Disability

Flexible Time-Off

Parental Leave

401(k) with employer match

Job summary

Total Expert is seeking a Technical Account Manager to partner with financial services customers, delivering strategic guidance, technical enablement, and ongoing optimization. You will combine product expertise with customer context to drive adoption and measurable outcomes.

The role blends hands-on technical leadership with executive collaboration, requiring a proactive, customer-first mindset and experience in complex, multi-stakeholder environments.

Qualifications

• 3+ years in Technical Account Management, Implementation, or Customer Success
• Experience with enterprise accounts in finance/fintech
• Strong communication and documentation skills
• Ability to translate strategy into action

Responsibilities

• Be the technical expert on customer use cases, configuration and tech stack
• Deliver structured, outcome-focused engagements that drive platform usage and customer value
• Identify and guide expansion and optimization opportunities as customer needs evolve
• Conduct usage reviews and platform audits to maximize ROI/value
• Lead strategic conversations with customers to align business objectives with platform execution
• Document project requirements, actions, outcomes and ROI-related deliverables
• Occasional travel may be required for strategic engagements

Skills

3+ years TAM/CS/implementation

Strong communication

Tools

Mortgage Tech (LOS, POS, PPE, CRM)

APIs

BI tools

Data integration models

Job description

Total Expert is the Customer Operating System for financial services. Our purpose-built platform combines a system of context with a system of action that enables humans and AI Assistants to engage in the moments that matter and earn customers for life. Since 2016 Total Expert has enabled more than seven trillion dollars of funded loan volume.

The Technical Account Manager (TAM) at Total Expert is a trusted partner to our financial services customers, helping them maximize the value of the platform through strategic guidance, technical enablement, and ongoing optimization. TAMs serve by combining product expertise with a deep understanding of customer goals, business context, and technology landscape.

This role bridges the gap between strategic vision and practical execution, delivering consistent, high-quality engagements that are grounded in best-practices that will drive adoption, operational efficiency, and measurable outcomes. The ideal candidate brings a proactive, service-minded approach and is energized by the opportunity to help customers make critical financial decisions that shape their lives.

For candidates based in the Dallas, TX or Minneapolis, MN area, the position follows a hybrid schedule with 3 on-site days per week. This position would be remote for qualifying candidates residing outside of those areas.

What you’ll be doing:

Feature Adoption & Platform Strategy

• Be the technical expert on customer use cases, configuration and tech stack
• Deliver structured, outcome-focused engagements that drive platform usage and customer value
• Identify and guide expansion and optimization opportunities as customer needs evolve
• Conduct usage reviews and platform audits to maximize ROI/value
• Lead strategic conversations with Customer to align business objectives with platform execution
• Provide actionable recommendations based on data insights, technical design, and industry best practices, taking said action on behalf of the customer, where possible
• Document the project, including requirements, actions, outcomes and ROI-related deliverables

Stakeholder Collaboration & Advocacy

• Partner with CSMs and Customers to build mutually agreed-upon success plans that drive high-value engagements, resulting in retention and growth
• Advocate internally for customer needs and serve as a voice to Product and Engineering teams
• Participate in strategic planning, roadmap discussions, and Executive Business Reviews
• Maintain detailed records of account activity and engagement history in CS tools

Internal Enablement & Continuous Improvement

• Share field insights, scalable solutions, and best practices across the organization
• Contribute to improving delivery playbooks, engagement models, and consulting frameworks
• Help refine internal processes to ensure TAM activities are efficient, impactful, and measurable
• Occasional travel may be required for strategic customer engagements

What we are looking for:

• Ability to operate independently with a proactive, customer-first mindset
• Bias for action and urgency
• Passion for helping organizations adopt technology and achieve measurable success
• Experience working with multi-stakeholder, enterprise accounts in complex industries
• Strong critical thinking and communication skills—capable of translating strategy into action
• Comfortable managing multiple projects and priorities within a dynamic environment
• Excellent organization, time management, and documentation skills
• High proficiency in Microsoft Excel, PowerPoint, and process documentation

Preferred Qualifications:

• 3+ years in a Technical Account Management, Implementation, or Customer Success role
• Experience supporting financial institutions, mortgage lenders, or fintech companies
• Familiarity with Mortgage Tech (LOS, POS, PPE, CRM), APIs, BI tools, and data integration models
• Background in a Saas billable utilization framework, delivering structured customer engagements with measurable outcomes

Compensation/Benefits:

The anticipated base salary range for this role is $85,000 - $95,000 annually. Final total compensation offered is dependent upon the selected individual's qualifications and experience. This position is also eligible for an annual discretionary bonus based on company performance and other factors. As an employee of the company, you will be eligible to participate in the Employee Stock Option Plan.

• Medical
• Dental
• Vision
• HSA (Health Savings Account)
• FSA (Flexible Spending Accounts)
• company paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Flexible Time-Off (FTO)
• Paid Parental Leave
• 401(k) with employer match

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.