Technical Account Manager

Nutanix; Providence (RI); Remote; USD 150,000 - 200,000; Full time

Job summary

Nutanix is seeking a Technical Account Manager to serve as a trusted advisor to customer operations, engineering, and executive stakeholders. You will develop deep technical knowledge of the customer's data center and IT initiatives to accelerate value from virtualization, hybrid cloud, storage, and networking.

This role leads strategic health checks, lifecycle planning, and cross-functional incident management, while coordinating escalations and driving modernization initiatives.

Qualifications

• US citizen residing in continental US.
• 8+ years in technical customer-facing roles (e.g., Technical Account Manager, Support Engineer, or Technical Customer Experience Manager).
• Experience supporting large enterprise, strategic, or government customers with complex environments.
• Deep expertise in virtualization, hybrid cloud, storage, networking, data protection, or distributed systems.
• Broad understanding of data-center infrastructure (compute, storage, networking, disaster recovery, high availability, security).
• Strong Nutanix platform expertise, including AOS and AHV.

Responsibilities

• Develop a deep, technical understanding of the customer’s data center architecture and IT initiatives to serve as a trusted advisor to operations, engineering, and executive stakeholders.
• Lead strategic operational reviews and comprehensive health checks linking Nutanix recommendations to business outcomes and risk reduction.
• Lead proactive lifecycle planning including software upgrades, capacity planning, resilience, and platform standardization.
• Identify systemic operational and architectural risks and establish cross-functional action plans to mitigate them.
• Lead or coordinate critical customer escalations with clear ownership, executive communication, and timely resolution.

Skills

Technical Account Management

Enterprise support

Cross-functional collaboration

Virtualization

Hybrid cloud

Networking

Storage

Nutanix AOS/AHV

Job description

Hungry, Humble, Honest, with Heart

The Opportunity Are you a proactive problem-solver with a strong background in customer success and technical expertise in hybrid cloud, virtualization, storage, or networking? If so, you will thrive in our cross-functional environment where you will play a pivotal role in optimizing customer experience and accelerating the time to value of their Nutanix investment. The Nutanix TAM acts as a technical advisor and customer advocate. Technical acumen in Virtualization, Data Center IT infrastructure (Storage, Compute, Networking) are core requirements with preferred industry experiences with Private/Public Cloud Services and large-scale deployments.

About the Team You will be joining the Technical Account Management team at Nutanix. This team is dedicated to ensuring customer success and operational excellence for customers of varying sizes and industries, focusing on building strong relationships and delivering exceptional service. The culture within the team emphasizes customer advocacy, communication, and continuous improvement, where members are encouraged to present insights and best practices to the larger team. As part of a larger Customer Experience organization, you will work closely with Support, Services, Education Services, and Sales teams.

You will report to the Manager, Services Delivery, who fosters a supportive leadership style aimed at empowering team members while holding them accountable for performance metrics. They are deeply committed to ensuring that every TAM has the resources, mentorship, and cross-functional backing needed to succeed in complex enterprise environments. Under their guidance, you will have the autonomy to shape customer architectures while receiving the strategic support required to navigate challenging escalations and influence operational standards.

This role involves periodic travel to support critical customer and team engagements. This travel is essential for building strong relationships, understanding data center environments firsthand, and delivering high-impact strategic operational reviews.

Your Role

• Develop a deep, technical understanding of the customer’s business priorities, data center architecture, and IT initiatives to serve as a trusted advisor to operations, engineering, and executive stakeholders.

• Lead strategic operational reviews and comprehensive health checks that connect Nutanix recommendations to business outcomes, risk reduction, modernization, and operational efficiency.

• Lead proactive lifecycle planning, including software upgrades, capacity planning, resilience, and platform standardization.

• Identify systemic operational and architectural risks and establish cross-functional action plans to mitigate them.

• Lead or coordinate critical customer escalations, ensuring clear ownership, executive communication, and timely resolution.

What You Will Bring

• Must be a US Citizen, residing in the continental US.

• 8+ years in technical customer-facing roles, such as Technical Account Manager, Support Engineer, or Technical Customer Experience Manager.

• Proven experience supporting large enterprise, strategic, or government customers with complex environments.

• Deep expertise in at least one technical domain, such as virtualization, hybrid cloud, storage, networking, data protection, or distributed systems.

• Broad understanding of data-center infrastructure, including compute, storage, networking, disaster recovery, high availability, security, and enterprise workloads.

• Strong Nutanix platform expertise, including AOS and AHV.

Learn More About the Technology: https://www.nutanixbible.com/

Work Arrangement Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.

We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an affirmative action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [e-mail].