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Technical Account Manager

Teramind

United States

On-site

USD 80,000 - 110,000

Full time

4 days ago

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Job summary

A leading platform for user behavior analytics, Teramind, is seeking a proactive Technical Account Manager to act as the primary technical advisor for strategic clients. This role focuses on ensuring smooth product adoption, maximizing value from solutions, and driving ongoing success through expert guidance.

Benefits

High-quality health benefits

Career-growth opportunities

Flexible Time Off and Paid Time Off

Professional development budget

Qualifications

5+ years in technical account management or related fields.
Ability to navigate Linux and Windows environments.
Strong knowledge of cloud computing platforms like AWS and Azure.

Responsibilities

Serve as primary technical contact for enterprise customers.
Triage customer service issues and provide advanced troubleshooting.
Coordinate with internal teams to resolve issues and improve service.

Skills

Technical support

Customer relationship management

Analytical thinking

Communication

Education

Bachelor's degree or equivalent experience

Tools

Linux

Windows

PostgreSQL

Intercom or similar systems

Jira

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About Teramind
Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. With our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and ensuring compliance.Trusted by Fortune 500 companies and businesses of all sizes across industries, our innovative platform helps organizations protect sensitive data, maximize workforce performance, and create safer, more efficient digital workplaces. Through real-time monitoring and advanced analytics, we enable businesses to safeguard their most sensitive information while optimizing employee productivity in both in-office and remote work environments.

Our Core Values
At Teramind, our values drive everything we do. We embrace innovation as a fundamental principle, constantly pushing boundaries to improve our products, streamline processes, and enhance customer experiences. We foster resourcefulness by empowering our team members with the autonomy and confidence to solve problems independently while providing collaborative support when needed. As a globally inclusive organization, we celebrate diversity and create an adaptable work culture where respect and collaboration thrive across our international teams. Above all, we are committed to excellence, delivering the highest quality in every aspect of our work and consistently exceeding expectations in service to our clients and each other.

About the role

We are looking for a proactive and customer-focused Technical Account Manager (TAM) to join our team. As a TAM, you will act as the main technical advisor for our strategic clients, helping them maximize value from our solutions, ensuring smooth product adoption, and driving ongoing success through expert-level guidance and support.

Serve as the primary technical point of contact for assigned enterprise customers. Provide technical support and advanced-level troubleshooting
Triage complex customer service issues received through various customer service channels
Maintain high customer satisfaction while managing operational expectations
Become a product expert and maintain a deep understanding of product functionality
Coordinate with internal teams (Support, Engineering, Product) to resolve issues
Identify trends in support requests to help create long-term solutions
Build and maintain strong relationships with technical stakeholders
Help with onboarding and implementation efforts tailored to customer needs
Understand customer objectives and proactively recommend solutions to meet them
Check system health and performance to preemptively identify potential issues
Provide regular technical reviews, reports, and improvement plans
Guide customers on best practices in configuration, security, and architecture
Advocate for customer needs within the company to influence the roadmap and product improvements

Your day-to-day

Serve as the primary technical point of contact for assigned enterprise customers. Provide technical support and advanced-level troubleshooting
Triage complex customer service issues received through various customer service channels
Maintain high customer satisfaction while managing operational expectations
Become a product expert and maintain a deep understanding of product functionality
Coordinate with internal teams (Support, Engineering, Product) to resolve issues
Identify trends in support requests to help create long-term solutions
Build and maintain strong relationships with technical stakeholders
Help with onboarding and implementation efforts tailored to customer needs
Understand customer objectives and proactively recommend solutions to meet them
Check system health and performance to preemptively identify potential issues
Provide regular technical reviews, reports, and improvement plans
Guide customers on best practices in configuration, security, and architecture
Advocate for customer needs within the company to influence the roadmap and product improvements

Requirements

5+ years of experience in a technical account management, solutions engineering, or technical consulting role
Ability to navigate comfortably in Linux and Windows shells
Extensive knowledge of PostgreSQL
Knowledge of an Intercom or similar ticketing system
Knowledge of project management tools such as Jira
Understanding of B2B SaaS products, IT security, and data platforms
Ability to translate intricate technical details to simple, understandable terms
Strong interpersonal skills and ability to work with customers & cross-functional teams
Solid knowledge in cloud computing platforms, including Microsoft Azure and Amazon Web Services (AWS)
Proficiency in Linux, macOS, and Windows operating systems, including system configuration, troubleshooting, and security
Excellent communication and interpersonal skills, with a strong ability to explain technical concepts to non-technical stakeholders
Proven ability to manage multiple customers and priorities simultaneously
Strong analytical thinking and problem-solving skills

Benefits

At Teramind, we're a collaborative, forward-thinking team where new ideas come to life, experience is valued and talent is incubated.

High-quality health benefits
Career-growth opportunities
Flexible Time Off and Paid Time Off benefits
Professional development budget

Why Join Us?

Impact: Shape both the enterprise customer experience and the technical culture of the solution engineering team
Growth: Step into a leadership role with clear ownership and direct influence over company outcomes
Innovation: Work at the intersection of data, behavior analytics, and cybersecurity
Culture: Join a globally distributed, highly collaborative team that values excellence, trust, and continuous improvement

About our recruitment process

We don't expect a perfect fit for every requirement we've outlined. If you can see yourself contributing to the team, we want to hear your story.

You can expect up to 4 interviews. In some scenarios, we're able to streamline the process to have minimal rounds.

All roles require reference and background checks

Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Non-profit Organizations and Primary and Secondary Education

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