Technical Account Manager

veeamsoftware; Seattle (WA); Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 paid vacation days

Private medical, dental, and vision

Life insurance

Pension with employer match

Worldwide travel insurance

Employee Assistance Program

Learning & development resources

Job summary

Veeam Software is a Data and AI Trust Company focused on data resilience and security posture management for global brands. We seek a Technical Account Manager to lead planning, architecture, and management of professional services engagements, with specialization in data protection, data analytics, and cloud/center environments.

You will coordinate proposals, delivery, and client communications, while providing guidance on solutions, post-installation support, and optimization of Veeam

Qualifications

• Bachelor's degree in technology or equivalent.
• Hands-on experience with Veeam Core products and consulting.
• Proven project management and ability to manage multiple accounts.

Responsibilities

• Provide input to proposals and Statements of Work.
• Support delivery and consulting services for Veeam solutions.
• Lead project plans, schedules, and communication plans.
• Assess designs and post-installation issues.
• Estimate solution implementation efforts and document activities.
• Deliver onsite knowledge transfer and best practices.
• Analyze environments and optimize Veeam configurations.
• Coordinate with client and Veeam support.
• Identify additional client needs for Veeam solutions.
• Travel overnight to meet goals (travel 50%+).

Skills

VMware VCP / Microsoft MCSE

Prince2 / ITIL / PMP

Bachelor's Degree in technology

Veeam Core products

Consulting & Project Management

Communication & relationship-building

Virtualization (VMware/Hyper-V)

Storage & networking knowledge

Enterprise apps (Exchange, SQL, Oracle

Data Management & Data Analytics

Data Center & Business Continuity

Cloud technologies & protocols

Education

Bachelor's Degree in technology

Tools

VMware vSphere

Hyper-V

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands.

About the Role

The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

What You'll Do

• Provide input to the writing of proposals and Statements of Work
• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
• Assist with assessment and design of solutions as well as post-installation issues
• Assist with Veeam Software solution implementation effort estimation
• Create white papers, solutions guides, best practices, custom documentation, etc.
• Deliver onsite knowledge transfer on Veeam Software solutions
• Document configuration and completed activities
• Analyze installed environments and guide optimal Veeam Software configurations
• Facilitate communication between client and Veeam support
• Identify additional needs within the client's environment that can be resolved with Veeam Software solutions
• Provide input for improvement of process and documentation
• Overnight business stays to meet company goals and objectives (travel amount expected 50%+)

What You'll Bring

• VMware VCP, Microsoft MCSE or equivalent experience
• Prince 2, ITIL, PMP, or equivalent experience
• Bachelor's Degree in technology required (A combination of education and experience will be considered)
• Hands‑on experience with Veeam's Core products
• Proven Consulting and Project Management experience
• Excellent communication, interpersonal and relationship‑building skills
• Significant experience and understanding of virtualization technologies such as VMware and Hyper‑V
• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
• Hands‑on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
• Hands‑on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
• Experience with Data Management, Data Analytics
• Extensive experience with Data Center, Business Continuity and Operating Systems
• Experience successfully managing multiple simultaneous projects and accounts
• Working knowledge of Cloud technologies, capabilities, and protocols

What You’ll Get

• 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical, dental, and vision insurance with dependent enrolment
• Life insurance with enhanced coverage and global 24/7 protection
• Income protection after 26 weeks, covering a portion of salary
• Defined contribution pension plan with employer match
• Worldwide travel insurance for business and leisure, with option to enroll dependents
• Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of the United Kingdom, Veeam reserves the right to decline the application for this position

#LI-AF1

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.