Technical Account Manager

LiteLLM; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health benefits

401k with match

Dental and Vision benefits

Job summary

LiteLLM, a leading OSS AI gateway, seeks a Technical Account Manager to own customer success for our key developer accounts in San Francisco. You will guide deployments, unblock feature requests, and ensure value delivery to our customers.

You will be the technical point of contact, advocate for customers, drive adoption, and identify churn risks early, while contributing to the product roadmap with insights for improvements.

Qualifications

• Technical depth and familiarity with the LiteLLM product surface.
• Excellent customer-facing communication and responsiveness.
• Autonomy in managing backlog and prioritization based on customer problems.
• Bias toward understanding problems deeply and solving root causes.

Responsibilities

• Own the 30 most important accounts at LiteLLM and drive them to success.
• Serve as the technical point of contact for these accounts and ensure issues are resolved with regular updates.
• Prevent churn by proactively identifying risks, driving usage, and renewal readiness.
• Surface gaps and opportunities to the product team to influence the roadmap.

Skills

Technical depth

Customer focus

Root cause analysis

Communication

Autonomy

Problem solving

Job description

LiteLLM is the world’s most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we’re looking for a Technical Account Manager to help customers leverage the leading OSS AI gateway.

About the Role

We’re looking for a Technical Account Manager to own customer success @ LiteLLM. You will work with our most important accounts, and be responsible for meeting them regularly, helping with their rollouts, and unblocking them with any feature requests/bugs they might face.

This is a customer facing role, where the customer is developers. If you enjoy solving technical problems, and helping developers see success this is a great role for you.

Responsibilities

• Own the 30 most important accounts at LiteLLM, and drive them to success

• Serve as the technical point of contact for these accounts - in charge of making sure their issues are done, communicating regularly with the customer.

• Prevent churn-risk by proactively identifying risk, improving and driving usage, and ensuring customers are renewal-ready. Your work here is critical to the company’s overall success.

• Drive product roadmap, by surfacing larger technical gaps/opportunities to the product team.

What We’re Looking For

• Technical depth and real familiarity with the LiteLLM product surface

• Obsessed with customers and making them successful with the product

• Obsessed with solving root causes rather than patching over problems

• Excellent customer-facing communication (clear writing, calm execution) + high responsiveness (Slack-first)

• High autonomy (you figure out your own backlog and priorities, based on customer problems)

• A strong bias toward understanding problems deeply

Why Join LiteLLM?

• Fast-paced growth environment with deep technical ownership.

• Competitive salary, health, dental, and vision benefits, 401k plan with 3.5% match.