Technical Account Manager

Qualys; Salem (NH); Remoto; USD 100.000 - 150.000; Tempo pieno

Descrizione del lavoro

Qualys is seeking a Technical Account Manager (TAM) to drive post-sales success for Enterprise customers. The TAM will articulate the company’s technology and product positioning to both business and technical users, identifying issues to ensure satisfaction through all stages of the sales process.

Responsibilities include providing product and technical support, developing new business opportunities, and conveying customer needs to Product Management, Marketing and Engineering.

Competenze

• Strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, IDS/IPS, Network Scanners, PCI, and related tools.
• Familiar with federal regulatory compliance issues: ISO 27001, HIPAA, GLBA, SOX.
• Excellent written and oral communication; professional for emails, RFPs and reports.
• Able to communicate with all levels from C-suite to technical staff.
• Organized and analytical; capable of overcoming obstacles with creative approaches.
• 5-7 years of relevant experience and a Bachelor's degree or equivalent.
• Willingness to travel; Big 4 consulting experience a plus.

Mansioni

• Provide product and technical support for assigned accounts.
• Identify and develop potential new business opportunities.
• Convey customer requirements to Product Management, Marketing and Engineering teams.
• Provide functional and technical support to customers.
• Respond to customer questions on technical and business related issues.
• Deliver high-level and detailed sales presentations.
• Attend conferences, seminars, etc.

Conoscenze

Security & compliance knowledge

Presentation skills

Communication skills

Stakeholder management

Analytical problem solving

Travel readiness

Bachelor degree or equivalent

Experience level 5-7 years

Self-motivation

Formazione

Bachelor's degree or equivalent experience

Descrizione del lavoro

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Responsibilities:

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences, seminars, etc

Qualifications:

• Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc.
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
• Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• 5-7 years relevant experience
• Bachelor degree or equivalent experience
• Excellent written and oral communication skills
• Able to travel throughout sales territory
• 'Big 4' or similar consulting experience a plus

#LI-Remote

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The salary range for this position is $100,000 - $150,000 [OTE] per year. Final compensation will be determined based on several factors, including but not limited to skills, relevant experience, and work location. Please note this range reflects both base salary and incentive compensation but does not include potential equity grants. We also offer a comprehensive and highly competitive benefits package.

Qualys is an Equal Opportunity Employer, please see our EEO policy.