Technical Account Manager

Shippo Dev; Remote; USD 96,000 - 130,000; Full time

Job summary

A logistics technology company is seeking a Technical Account Manager to enhance partnerships and provide technical support. The ideal candidate should have over 3 years of experience in technical account management, a strong understanding of APIs, and exceptional analytical skills. This remote position offers a competitive salary of $96k to $130k, flexibility, and a comprehensive benefits package including healthcare and professional growth opportunities.

Benefits

Healthcare coverage

Flexible working hours

WFH stipend

Charity donation match

Learning stipend

Qualifications

• Proficient in data analysis and visualization tools.
• Strong communication and presentation skills.
• Ability to work independently in technical issues.

Responsibilities

• Act as primary technical contact for assigned accounts.
• Support partners with API knowledge and solutions.
• Ensure smooth operations through proactive monitoring.

Skills

API integration knowledge

Analytical skills

Relationship-building

Problem-solving mindset

Technical expertise

Education

3+ years of technical account management experience

Tools

Databricks

Looker

Job description

At Shippo, our vision is bold and clear: we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping,delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard.

As a remote-first and globally distributed team , we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence.

Your impact starts here: every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world.

How we will deliver success together:

Shippo is looking for a unique Technical Account Manager (TAM) to join our dynamic and entrepreneurial Partnerships & Accounts team. Someone who takes action and has the passion to go the extra mile for our customers will succeed in this position. It’s okay if you’re not a coder by trade as long as you’re poised with knowing about API integrations, interpreting lines of code, architecting workflows, and advising sound solutions. You will help onboard, educate and support some of our most strategic partnerships. Your analytical skills are top notch and you can quickly identify the root cause of issues by examining our API while communicating directly with partners, product and engineering teams as you work together towards a solution. Your experience in e-commerce/marketplace platforms or fulfillment will set you up for success at Shippo and we would love to share the opportunity with you.

• Act as the primary technical point of contact for assigned accounts, building trusted relationships and hosting regular meetings with technical stakeholders.
• Support partners and their end-users by having the technical expertise of Shippo’s API, product features, carrier-specific integrations, and workflow solutions.
• Support high-severity incident response by working with Engineering on root cause identification,impact analysis and providing customers with regular updates and communication.
• Proactively monitor partner usage by setting up alarms/alerts, and tracking key metrics to ensure smooth and reliable operations.
• Advocate for partners by representing their technical needs within Shippo, especially in the context of R&D changes or potential breaking updates.
• Confidently engage with technical leaders at partner companies (e.g., Heads of Engineering, Product leaders), answering complex product/API questions with clarity and professionalism.
• Own the technical content during presentations to highlight product usage, potential solutions, and troubleshooting.
• Leverage cross-functional support teams to ensure partners have access to the product experts and resources they need.

Your shipping requirements

• 3+ years of work experience in technical account management in e-commerce/marketplace platforms or fulfillment/software/SaaS industry
• Strong technical background with proven experience working with APIs, debugging integrations, and analyzing technical workflows.
• Proficiency with data analysis tools (Databricks, Looker, or similar) to query, analyze, and visualize partner usage data.
• Experience translating partner needs into actionable internal deliverables, with strong ticketing and documentation practices.
• Excellent written communication, presentation and relationship-building skills, with the ability to interact with senior engineering and product leaders.
• Ability to work independently in incident and problem management, jumping into technical issues proactively.
• Strong problem-solving mindset, with the ability to balance partner advocacy and internal priorities.

Bonus

• Experience with marketplaces or e-commerce platforms and deep understanding of the market and technology needs for these verticals
• Familiarity with shipping and logistics
• Familiarity with programming/web development skills (NodeJS, Python, Java, C#, etc.)
• Previous work in a dynamic startup environment

What is in the Shippo Package? (For US only)

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible workinghours
• One week-long company wide winter slow down
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

Compensation

Our Compensation Shippolicy:

We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $96k to a max $130k annual salary (we tend to anchor our offers at the mid point $113k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.

The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at [e-mail]

Shippos in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.