Technical Account Manager

GreenSlate; New York (NY); Remote; USD 53,000 - 80,000; Full time

Job summary

GreenSlate seeks a passionate individual for a mid-senior level position focused on exceptional customer service and support for VIP clients in the technology and entertainment industry. The ideal candidate will possess a Bachelor's degree and experience in customer service, payroll management, and a commitment to promoting sustainability and GreenSlate's mission. This remote position offers competitive compensation with benefits, emphasizing a collaborative and innovative work culture.

Benefits

401(k) matching

Mental health support

Wellness discounts

Qualifications

• Bachelor's degree or 2-3 years of related experience or equivalent.
• Customer service experience is required.
• Experience with union/non-union payroll and understanding payroll flow is highly preferred.

Responsibilities

• Manage high ticket volumes and respond promptly to support requests.
• Assist VIP clients through dedicated channels and escalate issues when necessary.
• Lead weekly payroll and crew member webinars as needed.

Skills

Customer service

Passion for technology

Ability to handle high volumes

Excellent communication skills

Detail-oriented

Proficiency in digital payroll management

Education

Bachelor's degree

2-3 years of related experience

Job description

Be among the first 25 applicants.

Job Brief

At GreenSlate, we prioritize our clients' needs, with exceptional customer service setting us apart. We seek an outgoing individual passionate about technology and dedicated to providing outstanding service to join our growing team. Your responsibilities will include supporting VIP clients with empathy, ensuring they have a positive and knowledgeable experience, and promoting GreenSlate's green initiatives.

Who We Are

GreenSlate is a rapidly expanding provider of technology and business solutions for media productions. We offer advanced cloud-based solutions for production accounting and entertainment payroll, transforming the entertainment industry's back-office operations. Our clients benefit from increased efficiency, better data access, cost savings, and reduced environmental impact. Our services include payroll, software applications, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting. Visit gslate.com to learn more.

What We Expect From You

• Respond promptly to support calls and emails via Hubspot with excellent customer service.
• Manage high ticket volumes in a fast-paced environment.
• Take initiative and demonstrate a self-starter attitude.
• Assist VIP clients through dedicated Slack channels.
• Escalate issues to team members when necessary.
• Participate in onboarding meetings and training for new clients.
• Lead weekly payroll and crew member webinars.
• Provide onsite crew support as needed.
• Participate in UAT testing for new software releases.
• Use Hubspot help-desk software to log tickets and resolutions.
• Submit software development requests and bug reports on behalf of users.
• Promote GreenSlate's mission and encourage environmental consciousness among clients.

Who You Are

• Bachelor's degree or 2-3 years of related experience or equivalent.
• Customer service experience.
• Passion for technology, environment, and sustainability.
• Ability to handle high volumes and work under pressure.
• Solution-oriented mindset.
• Enthusiasm for delivering superior customer service.
• Eagerness to learn GreenSlate platforms.
• Knowledge of production accounting basics (highly preferred).
• Excellent listening and communication skills.
• Focused and detail-oriented with payroll experience.
• Proficiency in digital payroll management solutions.
• Experience with union/non-union payroll and grossing.
• Understanding of payroll flow from start to finish.

What You Can Expect From Us

• Competitive salary based on experience, with regular reviews and raises.
• Comprehensive benefits including 401(k) matching, mental health support, insurance, wellness discounts, and perks.
• Full-time remote work with necessary tools and support.
• Impactful projects in the entertainment industry.
• Collaborative culture emphasizing communication, creativity, and innovation.

Salary range: $53,000 - $80,000.

The physical demands include hearing, seeing, standing, sitting, manual dexterity, and occasional overtime.

GreenSlate is an equal opportunity employer, committed to diversity and inclusion. We do not ask for sensitive information during application and do not require payment for training.

We are an E-Verify employer, verifying employment eligibility electronically.

Powered by JazzHR

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Internet Publishing

Referrals increase your chances of interviewing at GreenSlate. Get notified about new jobs in New York, United States.