Technical Account Manager

Aristocrat; East Lansing (MI); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Annual bonuses

Health benefits

Paid time off

Job summary

Aristocrat is seeking a Technical Account Manager to drive delivery of iGaming initiatives across markets. You will coordinate Product, Engineering, Compliance, and Commercial teams to ensure on-time, compliant launches and high-quality outcomes.

You will act as the main delivery contact for clients and partners, building strong relationships and providing clear status updates. This role emphasizes risk management and regulatory adherence in a fast-paced environment.

Qualifications

• 5+ years of experience in delivery, program management, or project management, preferably in iGaming, gaming, or digital platforms.
• Proven end-to-end delivery experience in cross-functional environments.
• Direct experience working with external clients or partners in a delivery capacity.
• Strong understanding of software delivery lifecycles and Agile methodologies.

Responsibilities

• Own end-to-end delivery of iGaming initiatives, including product releases, integrations, onboarding, and market launches.
• Coordinate Product, Engineering, Compliance and Commercial teams to keep progress on track.
• Track progress, manage dependencies, and proactively resolve blockers.
• Ensure deliverables meet quality, regulatory, and operational standards.
• Serve as the primary delivery contact for clients, operators, and partners.
• Represent Aristocrat in client meetings with clear updates and problem-solving.

Skills

Client-facing

Communication

Organization

Risk management

Agile methods

Cross-functional coordination

Stakeholder management

Tools

Jira

Confluence

Job description

Are you ready to make a significant impact at Aristocrat, a leader in gaming content and technology? As our Technical Account Manager, you'll drive the flawless execution of iGaming products and initiatives across multiple markets. This key role guarantees products, features, and market launches are delivered on time, meet quality standards, and follow regulatory requirements. You'll represent Aristocrat confidently in a client-facing role, collaborating with Product, Engineering, Compliance, and Commercial teams. This is your chance to join an ambitious team committed to delivering world-class solutions!

What You’ll Do

• Take full responsibility for the complete delivery of iGaming initiatives, encompassing product releases, integrations, client onboarding, and market launches.
• Coordinate cross-functional teams (Product, Engineering, Compliance, Commercial) to ensure synchronized progress according to plans and timelines.
• Track delivery progress, manage dependencies, and proactively resolve blockers.
• Ensure deliverables meet quality, regulatory, and operational standards.
• Act as a primary delivery point of contact for clients, operators, and external partners.
• Represent Aristocrat with confidence during client meetings, progress updates, and problem-solving conversations.
• Build strong, positive relationships with external collaborators, ensuring clear communication and expectation management.
• Manage delivery commitments and ensure transparent communication of timelines, risks, and changes.
• Support and coordinate market readiness activities, ensuring all delivery components (product, compliance, integrations) are aligned.
• Work with Compliance and Operations to ensure regulatory and certification requirements are met.
• Ensure readiness for the launch, including alignment with collaborators and resolution of any issues.
• Maintain clear visibility of delivery status, risks, and achievements through structured reporting.

What We’re Looking For

• 5+ years of experience in delivery, program management, or project management, ideally within iGaming, gaming, or digital platforms.
• Proven experience managing end-to-end delivery in cross-functional environments.
• Experience working directly with external clients or partners in a delivery capacity.
• Strong understanding of software delivery lifecycles and Agile methodologies.
• Experience with regulated environments or working within required guidelines is highly desirable.
• Familiarity with tools such as Jira, Confluence, or similar delivery tracking systems.
• Client-facing confidence with excellent communication and collaborator management skills.
• Strong organizational and coordination skills, with attention to detail.
• Ability to prioritize tasks in a fast-paced environment.
• Proactive problem solver with strong risk management capability.

Join us at Aristocrat and play a pivotal role in delivering outstanding iGaming solutions to the market!

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.