Technical Account Manager

Motorola Solutions; Remote; USD 70,000 - 80,000; Full time

Job summary

A global technology company seeks a Technical Account Manager to serve as a strategic partner for enterprise customers. Responsibilities include leading account stabilization initiatives, providing both remote and on-site support, and advocating for customer needs. Candidates should have strong IT/Networking experience, knowledge of Avigilon products, and excellent communication skills. This is an opportunity to join a community committed to safety and customer success, with a target salary range of $70,000 to $80,000.

Benefits

Incentive Bonus Plans

Medical, Dental, Vision benefits

401(K) with Company Match

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Qualifications

• 5+ years of IT/Networking experience required.
• Strong understanding of technical workflows and case handling.
• Ability to manage multiple projects and priorities.

Responsibilities

• Lead stabilization and optimization initiatives for accounts.
• Provide on-site and remote support for integrations and upgrades.
• Advocate for customer needs and communicate effectively.

Skills

Case handling

Technical workflow

Verbal communication

Written communication

Presentation skills

Critical thinking

Education

Degree in information technology/project management

Tools

Avigilon products

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Technical Account Management and Hypercare Team within Motorola Solutions is dedicated to delivering an exceptional post-sales experience for our enterprise and strategic customers. We partner closely with clients to ensure stability, optimize system performance, and enable long-term success with our video security and access control solutions.

Our team acts as a bridge between customers and internal technical, engineering, and product groups, ensuring proactive engagement, rapid issue resolution, and a seamless transition from project deployment to sustained operational excellence. We take pride in building trusted relationships and helping customers realize the full value of their investment through hands‑on collaboration and strategic guidance.

Job Description

The Technical Account Manager (TAM) is a strategic partner for our enterprise customers. The Technical account manager ensures long-term customer success by providing proactive guidance, operational stabilization, Unity Video and access control infrastructure optimization.

Responsibilities include:

• Lead stabilization and optimization initiatives, assessing account health, identifying risks, and implementing improvements.
• Provide on‑site support as needed while primarily working remotely, assisting with onboarding, integrations, and upgrades.
• Advocate for customer needs and bridge knowledge between accounts and internal teams.
• Build and maintain long‑term relationships with key stakeholders (IT, Operations, Engineering).
• Provide guidance on best practices, product usage, and configuration optimization.
• Monitor open technical cases, drive escalations, and communicate status clearly.
• Identify potential risks to customer success and implement mitigation strategies.
• Track key account metrics and suggest upgrades, features, or optimizations.

Preferred Qualifications

• Strong understanding of case handling, technical workflow, and professional communication.
• Deep knowledge of Avigilon products, solutions, and troubleshooting processes.
• Prior account management experience.
• Experience with security and surveillance technologies.
• Degree, diploma, or certificate in information technology/project management.
• Excellent verbal, written, and presentation skills.
• Proven experience de‑escalating complex technical situations and resolving enterprise issues.
• Ability to manage multiple projects, priorities, and accounts simultaneously.
• Strong critical thinking, strategic problem‑solving, and project management skills.
• Ability to lead stabilization and optimization initiatives and provide actionable recommendations.

This position is subject to working in high security areas governed by the U.S. Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $70,000 - $80,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• High school diploma or equivalent and 5+ years of IT/Networking experience.
• Must be able to obtain background clearance as required by government customer.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements: Under 10%

Relocation Provided: None

Position Type: Experienced

Referral Payment Plan: Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401(K) with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We are proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.