Technical Account Manager

Alation; Austin (TX); On-site; USD 112,000 - 152,000; Full time

Job summary

Join a leading company as a Technical Account Manager, serving strategic customers with a focus on maximizing their value from the Alation platform. This role involves technical troubleshooting, customer engagement, and collaboration with various teams to ensure success. Ideal candidates will have strong skills in data management and analytics, along with a proactive approach to customer service. This position can be fully remote, allowing flexibility in work location.

Qualifications

• Minimum 5+ years of consulting experience in Customer Success.
• Experience administering Linux and working with containers.

Responsibilities

• Guide customers through technical challenges and product installation.
• Develop long-term success plans with account teams.

Skills

Customer Success

Technical Troubleshooting

SQL

Linux

Networking

REST APIs

Education

Consulting Experience

Tools

Docker

Tableau

PowerBI

Job description

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Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data.

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Job Description

As a Technical Account Manager at Alation, you are the trusted advisor and mentor to your cohort of strategic customers. This is a highly technical role with a large customer-facing portion. Partnered closely with the account team, you will ensure your customers continue to realize maximum value from Alation.

In this role, you will help your customers use, expand, and troubleshoot the Alation platform and be the voice of the customer within Alation, interacting with Product Management, Engineering, Customer Success, Support, and Sales.

The ideal candidate will have in-depth knowledge and experience in data management, data analytics, or data science, interfacing with both business and technical users. The successful candidate will be able to work in a fast-paced environment, have a natural curiosity to learn new technologies and topics, be a self-starter, and proactively engage customers.

This role can be fully remote, so you will be able to work from anywhere in the US.

What You'll Do

• Understand why the customer purchased Alation and their desired business outcomes.
• Participate in account knowledge transfer sessions with Alation pre-sales and Professional Services.
• Partner with the account team to develop a long-term success plan, and assist the customer in execution against that plan.
• Guide and assist customers with a variety of technical challenges, from architecture to adding new data sources to troubleshooting scripts.
• Lead customers through on-premise and cloud-based product installation procedures.
• Conduct periodic training sessions in person or over a video conference.
• Aid in configuring single sign-on (SSO) authentication using SAML, LDAP, and/or SCIM.
• Configure out-of-the-box database, file system, and Business Intelligence tool connectors.
• Produce sample scripts against the Alation REST API.
• Provide input on new features to Product Management.
• Document lessons learned, tips/tricks, and contribute to knowledge base articles.
• Participate in customer community forums.
• Monitor and provide input to Support cases.
  
  
  

Who You Are

• Motivated self-starter to work in a fast-paced startup environment. Must be proactive to be successful in this role.
• Comfortable working in a non-traditional office environment using virtual teaming and working remotely.
• Passionate about ensuring customers get maximum value out of their investment.
• Professional customer-facing communications and client-management skills.
• Demonstrated inclination to share knowledge and assist teammates
• Willing to travel 10-30%.
  
  
  

You Should Have

• Minimum 5+ years of consulting experience, preferably within a Customer Success or Professional Services organization.
• Experience administering Linux operating systems.
• Experience working with containers, e.g., Docker.
• Experience in network troubleshooting with tools such as telnet, tracert, netstat.
• Experience with at least one public cloud provider (AWS, Azure, GCP)
• Experience with multiple databases, warehouses, and data lakes
• Excellent SQL query skills.
• Experience coding against REST APIs using Python, Go, or Shell scripts.
• Experience with Business Intelligence tools, e.g., Tableau, PowerBI, Qlik Sense, SAP BO.
  
  
  

Bonus Skills

• Working with big data, e.g., Hadoop, MapReduce, Hive, Spark, Impala.
• NoSQL technologies, e.g. MongoDB, Apache Avro, GraphQL, Neo4j
• Java coding.
• Experience with Alation or other data cataloging/governance tools.
• Observability tools such as Data Dog, Splunk, and Sumo Logic.
  
  
  

Compensation Pay Range

$112,091.00 - $151,323.00

Salary Information

The base salary range is specific to the United States. The salary of the final candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, work location, specialty and training. If the final candidate has a different level of experience, the base salary target range may be lower or higher than what is published.

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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