Technical Account Executive

OpenKrill; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

SigNoz is seeking a technically adept sales professional who will own deals from first conversation to customer success, conducting discovery, demos, and addressing complex technical queries. You'll partner with customer engineering to design instrumentation strategies and dashboards, assist with security and compliance reviews, and help scale the Sales/CS function as SigNoz grows globally.

You’ll also translate customer feedback into product insights to improve defaults, templates, and tooling,

Qualifications

• 2-6 years of experience in a customer-facing technical role such as Sales Engineer or Solutions Architect.
• Strong written and verbal communication to explain complex concepts clearly.
• Solid understanding of modern cloud infrastructure and observability tooling.

Responsibilities

• Own deals from initial discovery through customer success, including demos and technical queries.
• Collaborate with engineering teams to map instrumentation, dashboards, and integration needs.
• Navigate security, finance, and legal evaluations during the sales process.
• Help scale the Sales/CS function and contribute toward future leadership as the business grows.

Skills

Customer-facing technical role

Excellent written and verbal comms

Observability / cloud infra knowledge

Tools

AWS

GCP

Azure

Kubernetes

Grafana

Prometheus

DataDog

Job description

About SigNoz

SigNoz is an open-source observability platform that helps developers monitor, trace, and debug their applications fast. Today we serve users in 30+ countries, have 25k+ GitHub stars, a 7,000-member Slack community, and 180+ OSS contributors—all while operating as a fully remote, globally distributed team. We’re YC-backed and supported by leading Bay-Area VCs.

About the Role

This isn’t your typical Sales role. If you’re looking for a role where you loop in a Sales Engineer and then pass it on to CS to manage, you should stop reading now.

You’ll own deals from first conversation to making the customer successful — running discovery, delivering demos, addressing technical queries, helping with instrumentation/dashboards, navigating security/finance/legal evaluations.

We're looking for someone who is:

• Technical enough to help customers with observability - you’ll work directly with customer engineering teams to design their OpenTelemetry instrumentation strategy, customize dashboards, and optimize for their specific use cases.
• Product-minded to feed intelligence back to teams - you’ll identify patterns in customer engagements and work with product teams to build better defaults, templates, and tooling.
• Someone who can scale Sales/CS function - you will build the foundation for Sales/CS function and grow into leadership as we scale.

Who would be a good fit

• 2-6 years experience in customer-facing technical role - Sales Engineer, Solutions Architects, Technical Account Manager, Technical Customer Success Manager or similar.
• Good understanding of modern technical systems - Cloud providers (AWS/GCP/Azure), Containers, Kubernetes and similar.
• Good understanding of observability platforms - SigNoz, Grafana/Prometheus, DataDog, or similar platforms
• Excellent written and verbal communication - can speak and write in a clear and actionable way to deliver clarity to both customers and internal teams.

Who may not be a good fit

• People who prefer taking someone with you to every customer meeting.
• People who struggle with technical writing or documentation