Technical Account Director

Quvia; Miami (FL); Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Health benefits

Flexible PTO

Monthly cell phone allowance

Stock options

Job summary

Quvia seeks a Technical Account Director to act as a trusted technical advisor for Cruise & Ferry customers, driving successful onboarding and ongoing satisfaction with Quvia's analytics and AI-powered network management solutions. You will bridge customers and commercial teams, ensuring technical needs are met and exceeded.

You will travel domestically and internationally 1–2 times per quarter, and hold a valid passport for international travel.

Qualifications

• Strong understanding of networking and satellite communications.
• Experience selling, delivering, or supporting software in maritime environments.
• Ability to participate in early-stage technical discussions around solution design.

Responsibilities

• Collaborate with Support to manage escalations and coordinate with customers and service providers.
• Partner with Product to address feedback and feature requests.
• Fulfill ad hoc operational reporting outside the existing support scope.
• Collaborate with customers' operations and revenue teams to resolve non-standard issues.
• Serve as transition point from GTM to Project Management for contracted services and POCs.
• Maintain regular engagement to ensure satisfaction and long-term relationships.

Skills

Networking

VSAT technologies

Maritime software

Technical discussions

Operational excellence

Job description

Job Title: Technical Account Director

Group: Cruise & Ferry

Location: Europe (Remote)

About Quvia

Quvia is building the digital fabric between edge and cloud. Our platform uses AI and machine learning to orchestrate connectivity across satellite, terrestrial, and hybrid networks so customers can move and manage data in the world's most network constrained environments. We partner with global leaders in aviation, maritime, energy and other industries where connectivitiy is variable and complex, and digital services depend on reliable data movement. As companies deploy AI, automation and data-driven systems at the edge, Quvia provides the platform needed to unlock the full potential of their data and build value above the network. Quvia is a fast growing, Series A company backed by Colombia Capital ($5B+ in fund commitments. It is headquartered in the greater Miami are with offices in the UK and India. Learn more atand.

Why Quvia?

Founded in 2019, Quvia is a fast-growing, Series A tech startup passionate about making connectivity and digital experiences better for everyone, everywhere. Our industry-first solutions are already addressing major challenges for companies in the aviation and cruise industries - and we're just getting started. Quvia is headquartered in the greater Miami region, with offices in the UK and India, and remote teams around the world. As an early-stage company, all Quvia employees have the opportunity to make a significant impact on our growth trajectory, and the future of the industries we serve. Quvia is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.

About the Role

Are you excited about the intersection of technology and customer success? Do you have experience working with IP networking and SD-WAN solutions in the Cruise and Ferry industries, and an interest in the next generation of connectivity technologies? Come work with us to help accelerate the future of connectivity and digital experiences in Cruise & Ferry. Quvia is seeking a Technical Account Director to serve as a trusted technical advisor to our Cruise & Ferry customers, who are focused on elevating onboard connectivity and digital experiences for their guests and crew. As Quvia 's Cruise & Ferry Technical Account Director, you'll be the critical bridge between our customers and commercial teams, working to educate and drive the successful implementation of Quvia 's products, which include advanced analytics and AI-powered network management solutions. Your role is pivotal in ensuring our customers' needs are not only met, but exceeded, through expert technical guidance, proactive problem solving, and unwavering dedication to their success. The ideal candidate will possess a strong technical background along with excellent communication skills to drive engagement, ensure successful onboarding, and support long-term customer success. The successful candidate will be required to travel domestically and internationally on a periodic basis, 1-2 times per quarter, and therefore, it is essential that you hold a valid passport to travel internationally.

What You'll Do

• Collaborate with the Quvia Support team to manage and resolve escalations, serving as a key liaison between Quvia , the customer, and service providers to ensure timely and effective issue resolution
• Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations
• Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team
• Collaborate directly with customers' operational and revenue teams to resolve non-standard issues related to the Quvia Platform
• Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services, proof of concepts (POCs), and other ad hoc initiatives
• Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships

What You'll Need

• Solid understanding of networking and VSAT technologies to grasp the full scope of the Quvia solution and the satellite communications networks used by our target customers
• Proven experience in selling, delivering, or supporting software solutions within a maritime environment
• Ability to participate in early-stage technical discussions around solution design and implementation
• Prior experience working in an operational role within a satellite communications service provider environment

What We'll Offer

• Competitive Salary
• Performance Bonus
• Competitive health benefits
• Flexible Paid Time Off policy
• Monthly Cell Phone Allowance
• Stock options

Interested in learning more? Check out our website at Read this Q&A with Kidsan Barnes, SVP, Cruise & Ferry at Quvia , to learn more about how Quvia is disrupting connectivity technologies in the cruise industry. Quvia has been deployed on more than 100 cruise ships! Read this article to learn