Program Manager

Breeze Airways; Florida; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonus

Stock Options

Private Healthcare Plan includingOpt/o

Life Insurance

Flexible PTO + US holidays

401k plan

Monthly Phone Allowance

Job summary

Quvia is seeking an Aviation Program Manager based in Florida to lead large, complex B2B programs with premier airlines. You will be the primary communication driver between Quvia and client stakeholders, ensuring services and projects are delivered on time and on budget while managing multiple airline clients.

The ideal candidate has 5+ years of PM experience in aviation and in a software development setting, and must travel quarterly to customer sites while supporting a dynamic, regulated

Qualifications

• Bachelor's degree in engineering, science, business, or related field.
• 8+ years of experience, with 5+ years in customer management via PM methods.
• Experience with PM tools: JIRA, Smartsheet, Monday.com.
• Experience with Enterprise IT, Networking, and Software deployments.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Lead planning and implementation of deliverables for clients across multiple regions/timezones.
• Drive cloud and B2B software services for airline clients.
• Coordinate internal resources with design and service delivery teams.
• Document progress and financial performance of client programs.
• Identify and address customer service deficiencies; liaise with sales on solutions.
• Work cross-functionally with sales and management for growth opportunities.
• Serve as the primary communication driver between client and stakeholders.
• Develop resource planning tools for program management.
• Implement PM processes, dashboards, policies, metrics.
• Lead timely resolution of issues, decisions, escalations, and risks.
• Ensure adherence to contract and client agreements.
• Attend our South Florida office periodically for meetings.

Skills

Program management

Aviation industry

JIRA

Smartsheet

Monday.com

Agile methodologies

Client management

Cross-functional leadership

Communication

Regulated environment

Education

Bachelor's degree in engineering/science/business

Job description

Job Title: Program Manager (Aviation)

Team: Aviation

Location: Miramar, South Florida

About Quvia:

Quvia is building the digital fabric between edge and cloud. Our platform uses AI and machine learning to orchestrate connectivity across satellite, terrestrial, and hybrid networks so customers can move and manage data in the world's most network constrained environments.

We partner with global leaders in aviation, maritime, energy and other industries where connectivitiy is variable and complex, and digital services depend on reliable data movement. As companies deploy AI, automation and data-driven systems at the edge, Quvia provides the platform needed to unlock the full potential of their data and build value above the network.

Quvia is a fast growing, Series A company backed by Colombia Capital ($5B+ in fund commitments. It is headquartered in the greater Miami are with offices in the UK and India.

Learn more at www.quvia.ai and www.linkedin.com/company/quvia.

Your Role

Quvia is seeking an Aviation Program Manager who is based in Florida, to manage large complex B2B programs with some of the largest and most prestigious airlines in the world. As the program manager and primary communication driver between Quvia and client program stakeholders, you will be responsible for highly visible programs with company-wide visibility/impact with large revenue targets. In addition, you will lead the daily program management with the client to ensure the services and projects are delivered on time and on budget. As a program manager, you will likely manage multiple airline clients simultaneously.

The ideal candidate will have at least 5 years experience as a Program Manager in the aviation industry and in a software development setting.

Candidates must be based in FL state to apply for this position due to the periodic travel to our South Florida office. Candidates must also have flexibility to travel quarterly to customer sites.

What You'll Do

• The Aviation Program Manager will lead the planning and implementation of a broad, coordinated set of deliverables to meet the goals and priorities of Clients in multiple regions/ timezones (APAC, EMEA, North America)
• Leverage your industry experience and customer management skills to drive highly technical, cloud, and B2B software services to multiple clients/airlines.
• Manage internal resources for delivery of technical solutions in collaboration with design and service delivery teams.
• Documenting program and customer progress and financial performance of the client program.
• Identify, and manage customer services deficiencies and be the ears of the customer representing their needs and desires while working closely with the sales team to propose new solutions.
• Work cross-functionally (typically with the sales team and senior management) to offer alternate solutions and product growth opportunities.
• Function as the primary driver of communication (including broad-based/complex communications) between Client and Customers stakeholders.
• Develop resource utilization and planning tools for program and portfolio management.
• Implement established program management processes, dashboards, templates, policies, and metrics.
• Lead timely resolution of key issues, decisions, escalations, and risks.
• Help identify and fix processes and procedures that impede the smooth implementation of customer initiatives and programs.
• Review, understand, and ensure the Quvia team adheres to the contract and client's agreements.
• Attend our South Florida office periodically, for face to face business meetings.

What You'll Need

• Bachelor's (4 years) degree in engineering, science, business, or a related discipline.
• Minimum 8+ years of increasingly responsible experience, with at least five (5) years of experience managing customers via traditional and agile project/program management methodology.
• Must have experience with PM tools, such as JIRA, Smartsheet, Monday.com.
• Experience managing complex Client IT projects/programs, preferably Enterprise, Networking, and Software deployments.
• Experience with IFC and/or IFE-related projects and program deployments.
• Excellent written and verbal communication skills with a demonstrated ability to work with cross-functional teams.
• Software engineering or network engineering and satellite background.
• Ability to assist aviation client leaders in managing workstreams, milestones, and deliverables within a highly regulated and fast-paced environment.
• Ability to think strategically, solve problems effectively, and tenaciously follow through to ensure client success.
• Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed.
• Good judgment and the capacity to independently evaluate situations and identify the optimum action.
• The initiative to seek ways to contribute to the company's success goes beyond a narrow definition of job responsibilities.
• Deals comfortably with senior management and can present and converse with people in positions of authority.

• Experience with handling customer disputes with win-win resolution options while maintaining the integrity of the contract

• Act as the voice of the customer for Quvia

• Able to identify and then support sales in proposing new solutions for the customer

What We'll Offer

• Competitive Salary
• Performance Bonus
• Stock Options
• Private Healthcare Plan including optical and dental care
• Life Insurance
• Flexible PTO + US holidays
• 401k plan
• Monthly Phone Allowance

Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at [e-mail]

Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.