Tech Support Technician - 1-level - Germany

Luminator Technology Group; United States; Hybrid; USD 42,000 - 62,000; Full time

Job summary

Luminator Technology Group is seeking a Tech Support Technician to assist internal and external customers as 1st-level support. You will program customer data, assist with integration of new systems, and diagnose hardware/software issues.

Ideal candidates are fluent in English and German, understand IT infrastructure, and can work collaboratively in a multinational, hybrid environment. Training and development opportunities are provided.

Qualifications

• Knowledge of IT infrastructure and Microsoft Office applications.
• Experience in a technical/technology environment.
• Strong team and customer orientation.
• Experience in diagnostics and structured problem-solving.
• Familiarity with ticketing/CRM systems and Microsoft tools.
• Independent, self-motivated and solution-oriented.
• Fluent in English and German.

Responsibilities

• Program customer data based on requests and requirements.
• Support customers during the integration process of new systems.
• Provide technical support via phone, email, ticketing system, or remote access.
• Diagnose hardware/software problems from logs and test results.
• Perform maintenance and device configurations.
• Maintain service reports and ticket documentation.
• Inspect returned items and ensure troubleshooting.
• Collaborate with internal teams to resolve issues.
• Report recurring errors and suggest improvements.

Skills

IT infra

MS Office

Diagnostics

Ticketing/CRM

Microsoft tools

Team-oriented

English & German

Job description

Luminator Technology Group is the preferred global provider of high quality transportation solutions. Our products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems. www.luminator.com

We are proud to employ the best people who are dedicated to the success of our customers and stakeholders.

We are currently looking for a Tech Support Technician to support internal and external customers during trouble shooting – 1-level support.

What you will do:

• Programming of customer data based on requests / requirements
• Support customers during integration process of new systems
• Technical support via telephone, email, ticketing system, or remote access
• Diagnosis of hardware/software problems based on logs and test results
• Performing maintenance and device configurations
• Maintaining service reports and ticket documentation
• Inspecting returned items and ensuring troubleshooting
• Collaborating with internal teams to resolve issues
• Reporting recurring errors and suggesting improvements

What we are looking for:

• Knowledge with IT infrastructure, Ms Office
• Experience in a technical/technology sector
• Strong team and customer orientation
• Experience in diagnostics and structured problem-solving
• Knowledge of IT infrastructure and network communication (BAT scripts, XML, CSV)
• Familiarity with ticketing/CRM systems and Microsoft tools
• Independent, self-motivated, and solution-oriented
• Fluent in English and German

What’s there for you:

• Flexible working hours and hybrid options that let you shape your schedule to fit your life.
• Development opportunities.
• Access to online language school.
• Working in a multinational environment.
• Access to the full LinkedIn Learning portfolio.
• Regular team events and celebrations.

It looks like the next step in your career, doesn’t it?

Let’s discuss the details!

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.