Tech Support Specialist - Bank IT & Customer Help

Community-Financial-System,-Inc.; City of Elmira (NY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Financial System, Inc. is seeking a Technology Support Specialist in Elmira, NY to be the first line of contact for user requests and provide responsive PC/Network and software support.

You will assist with password resets, application questions, and hardware connectivity issues while maintaining a professional relationship with employees. The role requires 2+ years’ related experience, strong communication skills, and a customer-focused mindset.

Qualifications

• Associates Degree in MIS or business field with computer related courses or equivalent
• Strong customer service skills and communication skills
• Ability to work effectively in a team environment
• Ability to multi-task in a fast paced environment
• Working knowledge of hardware and software to facilitate technical problem solving
• Ability to work independently and remain on task
• Must have valid driver's license
• Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
• Minimum of two (2) years related experience normally required
• Preference will be given to candidates with previous network and help desk experiences
• All applicants must be 18 years of age or older.

Responsibilities

• Act as the first point of contact with customers responding to their requests via electronic or telephone channels
• Provide high level of customer service while maintaining a positive and professional relationship
• Provide PC/Network and printer support to internal employees
• Offer phone, remote, and in-person support to Community Bank Systems staff
• Answer questions and solve hardware, software and communication issues
• Document requests and resolutions in the Help Desk system
• Collaborate with System Admin, Telecom and Network Security teams to support LAN/WAN connectivity
• Support software systems including Microsoft Office Suite, Teams, Jack Henry, Adobe and other applications
• Assist with new installations and upgrades for hardware and software
• Close user requests in a timely manner
• Escalate issues when needed in a fast-paced environment
• Adhere to laws, policies, procedures and internal controls and complete training on time
• Perform other duties as assigned by Technology Support Manager or Team Lead

Skills

Customer service

Communication

Teamwork

Multitasking

Problem solving

Independent work

Driver's license

Education

Associates Degree in MIS or business field

Relevant computer courses

Tools

Microsoft Office Suite

Microsoft Teams

Jack Henry

Adobe

Job description

Community Financial System, Inc. is seeking a Technology Support Specialist in Elmira, NY to be the first line of contact for user requests and provide responsive PC/Network and software support.

You will assist with password resets, application questions, and hardware connectivity issues while maintaining a professional relationship with employees. The role requires 2+ years’ related experience, strong communication skills, and a customer-focused mindset.