Tech Support Specialist II — Field & Desk IT Excellence

Light House Electric; Pittsburgh (Allegheny County); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Company-paid Medical, Dental, and Vis

401(k) with 5% company match

Paid Holidays

Paid Time Off

Annual performance reviews

Opportunity to work on large-scale,、高

Job summary

Lighthouse Electric in Pittsburgh, PA is seeking a Technology Support Specialist II to assist the Tech Team with handling issues and requests across computers, networks, and devices. You will interface with users remotely and onsite, log and close tickets, and escalate unresolved items to the next level while delivering exceptional customer service.

The ideal candidate holds a bachelor's degree in CS or IT, has knowledge of networking and basic security, and is able to multitask in a fast-paced

Qualifications

• Bachelor’s degree in computer science, IT, or related field.
• Knowledge of networking, protocols and basic security principles.
• Ability to learn and apply new skills in a changing technical environment.
• Strong problem-solving and communication skills.

Responsibilities

• Provide first-line support for technology issues.
• Interface with users remotely and onsite to assist requests.
• Record, document, and close tickets in the system.
• Escalate unresolved inquiries to the next level of support.
• Create, maintain and update documentation, including knowledge base articles and SOPs.

Skills

Networking basics

Troubleshooting

Customer service

Ticketing system

Communication skills

Self-motivated

Education

Bachelor's degree in computer science or IT

Tools

Windows OS

Microsoft 365

Remote support tools

Job description

Lighthouse Electric in Pittsburgh, PA is seeking a Technology Support Specialist II to assist the Tech Team with handling issues and requests across computers, networks, and devices. You will interface with users remotely and onsite, log and close tickets, and escalate unresolved items to the next level while delivering exceptional customer service.

The ideal candidate holds a bachelor's degree in CS or IT, has knowledge of networking and basic security, and is able to multitask in a fast-paced