Field Technical Support Specialist - Garage Doors

Overhead Door Corporation; Mount Hope (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading supplier of building materials in Ohio is seeking an entry-level Technical Support Representative. You will provide technical assistance on garage door systems, collaborate with customers to resolve issues, and maintain accurate records. Ideal candidates possess a solid technical background and strong problem-solving abilities. This position includes approximately 15% travel for troubleshooting field issues.

Qualifications

• Strong technical background to explain complex information clearly.
• Good analytical and problem-solving skills.
• Ability to manage argumentative callers.

Responsibilities

• Investigate issues and provide resolutions to customers.
• Support customers with complex technical products.
• Log records of customer queries and analyze call logs.

Skills

Technical background

Analytical skills

Interpersonal skills

Problem-solving skills

Computer systems knowledge

Education

BS in Mechanical Engineering

High School Diploma

Tools

CAD/SolidWorks

Excel

Job description

A leading supplier of building materials in Ohio is seeking an entry-level Technical Support Representative. You will provide technical assistance on garage door systems, collaborate with customers to resolve issues, and maintain accurate records. Ideal candidates possess a solid technical background and strong problem-solving abilities. This position includes approximately 15% travel for troubleshooting field issues.