Tech Support Specialist

Ruth & Norman Rales Jewish Family Services; Boca Raton (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Tech Support Specialist to join their team in Boca Raton, FL. In this role, you will handle smartphone and automotive infotainment technical support with a focus on customer satisfaction. Ideal candidates are those with IT or customer service backgrounds who can build rapport with clients and employ critical thinking to resolve issues promptly.

Qualifications

• Previous experience in IT or customer service is preferred.
• Ability to build rapport with clients.
• Strong troubleshooting and critical thinking skills.

Responsibilities

• Provide technical assistance with smartphone and automotive infotainment.
• Track customer issues and resolve them efficiently.
• Update customer data and produce activity reports.

Skills

Troubleshooting

Critical Thinking

Customer Service

Education

Experience in IT, customer service, automotive, electronics

Job description

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Job Description

We are seeking a Tech Support Specialist to join our team! You will resolve smartphone and connectivity issues for our clients.

Job Description

We are seeking a Tech Support Specialist to join our team! You will resolve smartphone and connectivity issues for our clients.

Responsibilities:

• Provide technical assistance with smartphone and automotive infotainment hardware and software
• Track customer issues and resolutions
• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
  
  

Qualifications:

• Previous experience in IT, customer service, automotive, electronics or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Car and Electronics Enthusiast
  
  

Company Description

ZZ2 is an automotive smart integration company. We are innovative, professional, engaging and our goal is to provide automotive dealers and audio shops all over the country, automotive integration solutions that can fulfill their customer needs.

ZZ2 is an automotive smart integration company. We are innovative, professional, engaging and our goal is to provide automotive dealers and audio shops all over the country, automotive integration solutions that can fulfill their customer needs.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Civic and Social Organizations

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