Tech Support Repair Specialist

Automotive Keys Group; Town of Florida (NY); On-site; USD 42,000 - 63,000; Full time

Job summary

Automotive Keys Group is seeking a Tech Support Repair Specialist in New York to handle incoming and outgoing key cutting machine repair calls and repair machines onsite.

You will provide technical support to locksmith customers, assist with key cutter issues, and perform onsite service visits as needed. Qualifications include a high school diploma, 2+ years in customer service, proficiency with MS Office/Excel, CRM familiarity, ability to lift up to 50 lbs, and bilingual English/Spanish.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service experience.
• Proficient in MS Office and MS Excel.
• Working knowledge of CRM systems.
• Ability to lift up to 50 lbs.
• Bilingual in English and Spanish.

Responsibilities

• Provide technical support through both incoming and outgoing calls.
• Support locksmith customers with key cutter issues.
• Provide onsite support for key cutting machines.

Skills

2+ years of customer service

Bilingual in English/Spanish

Ability to lift up to 50 lbs

Education

High school diploma or equivalent

Tools

MS Office

MS Excel

CRM system

Job description

The Tech Support Repair Specialist position is responsible for handling incoming and outgoing key cutting machine repair calls as well as repairing key cutting machines onsite.

Key Responsibilities

• Provide technical support through both incoming and outgoing calls
• Support our locksmith customers with key cutter issues
• Provide onsite support for key cutting machines

Qualifications

Required Skills

• High school diploma or equivalent
• 2+ years of experience in customer service
• Proficient in computer software systems including MS Office and MS Excel
• Working knowledge of customer relationship management (CRM) system
• Ability to lift up to 50 lbs
• Bilingual in both English/Spanish

Must be authorized to work in the United States on a full-time basis