Tech Support Repair Specialist

Automotive Keys Group (AKG); Florida; On-site; USD 42,000 - 60,000; Full time

Job summary

Automotive Keys Group (AKG) in Florida is seeking a Tech Support Repair Specialist to handle incoming and outgoing key cutting machine repair calls and to repair machines onsite. You will provide technical support to locksmith customers and help resolve key cutter issues.

The role requires a high school diploma, 2+ years in customer service, proficiency with MS Office/Excel, CRM knowledge, and the ability to lift up to 50 lbs. English/Spanish bilingualism is a plus.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in customer service.
• Proficient in MS Office and MS Excel.
• Working knowledge of CRM system.
• Ability to lift up to 50 lbs.
• Bilingual English/Spanish.
• Authorized to work in the United States on a full-time basis.

Responsibilities

• Handle incoming and outgoing key cutting machine repair calls.
• Repair key cutting machines onsite.
• Provide technical support to locksmith customers.

Skills

Customer service

MS Office

MS Excel

CRM software

Bilingual English/Spanish

Technical troubleshooting

Education

High school diploma or equivalent

Tools

MS Office

CRM software

Job description

The Tech Support Repair Specialist position is responsible for handling incoming and outgoing key cutting machine repair calls as well as repairing key cutting machines onsite.Key Responsibilities:Provide technical support through both incoming and outgoing callsSupport our locksmith customers with key cutter issuesProvide onsite support for key cutting machinesRequired Skills:High school diploma or equivalent2+ years of experience in customer serviceProficient in computer software systems including MS Office and MS ExcelWorking knowledge of customer relationship management (CRM) systemAbility to lift up to 50 lbsBilingual in both English/SpanishMust be authorized to work in the United States on a full-time basis