Tech Support IT/PD Liaison Technician

SEDONA TREATMENT PLANT; Sedona (AZ); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

PTO 96 hrs

Health insurance

Dependent coverage

Retirement match

Paid holidays

Vacation accrual

Life insurance

Short-term disability

457 plans

Job summary

City of Sedona in Arizona is seeking an in-person IT support specialist to serve as the first level of support for Police Department information technology needs, ensuring systems and data-driven tools support operations, officer safety, and community policing.

You will also provide second-level support, install and maintain PC hardware and software, and offer help desk assistance to city employees while staying current with technology advancements related to city systems.

Qualifications

• High School Diploma or GED with minimum four years PC support experience.
• Associate or bachelor's degree in computer science or related field with two years PC support experience.
• Preferred experience: Police CAD/RMS systems, Axon car and body cams.
• Certifications: CompTIA A+, CompTIA Network+, MCP or MCSE, ACJIS Certified.
• Licenses: Arizona driver's license within two months; TOC Level D certification.

Responsibilities

• Provide first-level IT support for Police Department information technology needs.
• Provide second-level IT support for incoming calls and install, support, and maintain PC hardware and software.
• Assist city employees via help desk; troubleshoot problems and take corrective actions.
• Stay aware of technology advancements relevant to the city's installed systems.

Skills

PC support experience

Help desk

Hardware maintenance

Software installation

Education

High School Diploma or GED

Associate or bachelor’s degree in computer science or related field

Tools

Axon CAD/RMS

Job description

• Salary/Pay Rate: $28.76 to $35.23/hour hiring range $41.70 Range Max DOQ
• Posted Date: 07/30/2026 9:12 a.m.

Summary of position

IN PERSON you will act as a first level of support for Police Department information technology needs. This role ensures that technology systems, digital tools, and data driven solutions fully support law enforcement operations, officer safety, and community focused policing. By aligning IT capabilities with departmental needs, the liaison enhances efficiency, reliability, and strategic decision making.

To act a second level of support for incoming calls to the IT Department for technical assistance and to install, support, and maintain PC hardware and software. Provide help desk assistance to city employees; troubleshoot problems and take corrective action; and to stay aware of advancements in technology as it relates to the city's installed systems.

EXPERIENCE AND TRAINING GUIDELINES
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education and Experience:

High School Diploma or GED and a minimum of four years of PC support experience, including installation, configuration and maintenance of various hardware and software, or associate or bachelor’s degree with major course work in computer science or related field plus two years of PC support experience.

Preferred Experience: Police CAD/RMS systems, Axon car and body cams

Desired Certifications:

CompTIA A+.

CompTIA Network+.

Microsoft Certified Professional (MCP) or Microsoft Certified Solutions Expert (MCSE).

ACJIS Certified (past and/or present)

Licenses or Certificates:

• Ability to obtain valid Arizona driver's license within two months of hire.
• Ability to obtain TOC Level D Certification (training and testing provided by the city)

Desired qualifications

• CompTIA A+
• CompTIA Network+
• Microsoft Certified Professional (MCP) or Microsoft Certified Solutions Expert (MCSE)

Awesome benefits

• Ninety-six hours of PTO time
• 100% City-paid health, dental and vision coverage options for employee
• Substantial contributions to health, dental and vision coverage for dependents including options for 100% paid
• Arizona State Retirement System -The City provides a 1:1 match at 11.98% of the employee's salary
• Paid holidays
• Generous vacation accrual ratesCity provided $50,000 group term life insurance
• Short-term disability
• Deferred compensation - Optional IRS 457 plans

Unique place to work and live

The City of Sedona, located in Arizona's stunning Red Rock Country, provides exceptional public services and creates a vibrant community for residents and visitors alike. Known for its breathtaking scenery and outdoor recreation, Sedona is a top destination for relaxation and adventure. Join our team and help preserve Sedona's natural beauty while enhancing the quality of life for all. Our employees are at the heart of making Sedona a welcoming, inspiring place to live and visit. Be part of something remarkable.

The City of Sedona is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the City are based on business needs; job requirements; individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status; past or present military service; or any other status protected by law or regulation.