Tech Support/Customer Service Representative

Jobs via Dice; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading banking industry client as a Tech Support/Customer Service Representative. This remote position offers a 6+ month contract working with telecommunications issues while providing top-notch support to users. Candidates will enjoy benefits and a supportive work environment.

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Qualifications

• Seeks candidates with 6 months to 1 year of telecom experience.
• Experience working in a fast-paced environment is essential.

Responsibilities

• Provides quality support to users by resolving telecommunications issues.
• Documents all activities and follows up with users to ensure resolution.

Skills

Customer support

Telecommunications

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Tech Support/Customer Service Representative

Tech Support/Customer Service Representative

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today!

Immediate need for a talented Tech Support/Customer Service Representative. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-72598 Pay Range: $19 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Hours: Let candidates know that Start times range from 6:30am -9:30am MST and shifts end at the latest 6:30pm MST.
• All time zones welcome to apply, but they will be placed in those shift times that currently have a need.
• Interviews will be held via Teams on camera with manager.
• NOTE: lack of telecommunications experience is not a disqualifier. Has had success with candidates coming from a cable company.
• Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications.
• Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems.
• Follows up with users to ensure problem resolution.
• Develops and maintains documentation of all activities.
  
  

Key Requirements and Technology Experience:

• Key skills; terminal/tech support, telecommunications, banking/ finance
• High school diploma or equivalent
• Six months to one year of experience in the telecommunications or applications programming field or job related experience
• Call Center Agent experience not looking for candidates with an IT Help Desk background.
• Chat experience
• Experience working in a fast-paced environment
• Eager to learn
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Basic knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Good verbal and written communications skills
• Banking experience is a plus.
  
  

Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Software Development

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