Tech Support Associate 2

Davita Inc.; Chaska (MN); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company seeks a Technical Support Associate 2 for remote support of network system projects for hospitality clients. Responsibilities include troubleshooting, executing updates, and interacting with onsite technicians to ensure project success. The ideal candidate will have extensive experience in command line environments and network management, with a focus on documentation and communication skills.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave (PTO)

Qualifications

• At least 5 years of experience in command line environments.
• 3-5 years administering Linux/AIX/Unix systems.
• Extreme attention to detail and documenting site progress.

Responsibilities

• Support onsite technicians remotely to drive successful site completion.
• Perform Level II troubleshooting in various network OS.
• Document all changes per client and change management processes.

Skills

Network Design

AIX

Linux

Unix

Command Line

VMWARE

Documentation

Troubleshooting

Education

Network Design or Management Degree

Tools

Secure CRT

PuTTY

WinSCP

FileZilla

HyperTerminal

Job description

*Description*

The Technical Support Associate 2 is responsible for supporting network system projects for hospitality clients, typically related, but not limited to, PMS, virtual servers, network switches, routers, desktop, and site systems. This role will interact with onsite technicians, client network resources, Bailiwick project managers, and engineering resources daily to drive successful completion of site events.

Specific Duties and Responsibilities:
Project Support Activities
*Support and give direction to onsite technicians remotely, to drive to a successful completion of assigned site scope.
*Execute network updates and commands in AIX/Linux/UNIX systems.
*Perform network equipment and server OS upgrades or modifications as directed in a variety of OEM software platforms.
*Level II Troubleshooting as required in various network OS and environments such as AIX/Linux/UNIX, VM ware, Microsoft/windows, Cisco, HPE, etc.
*VLAN updates to client network switches as required by project scope.
*Follow documented site steps for execution of work in correct, documented and chronological order.
*Perform testing remotely with site technician and client staff for site validation and sign off.
*Support multiple sites simultaneously, keeping status, progress and executed steps organized and updated by site.
*Perform Go/No Go tasks as documented in site scripts, processes and instructions, along with ensuring the onsite technician is following inline.
*Make meaningful suggestions for constant process and project success improvement. * Interface with Vendor Partners as it relates to technical issues and deliverable clarifications.

Positive Communication Activities
*Document all changes as required by the client and Bailiwick Change Management processes.
*Work directly with the client support or onsite staff for troubleshooting, site task execution and validation steps as required.
*Follow documented escalation plans based on event and project requirements.
*Coach onsite technician remotely through onsite command line work and configuration, when required, demonstrating a calm and patient demeanor.

*Communicate site status and condition accurately and as required.
*Document all required data for project in approved Bailiwick and client systems as documented by project or process.

*Skills*

unix, linux, command line, aix

*Top Skills Details*

unix,linux,command line,aix

*Additional Skills & Qualifications*

Qualifications and Experience Required:
*Network Design or Management Degree or equivalent related experience
*At least 5 years of significant experience working in command line environment, navigation, and common commands
*3-5 years' experience administering Linux/AIX/Unix system: Comfortable with command line navigation
*VI editor experience
*IP updates/ changes
*
*VMWARE remote deployment
*3-5 years Secure CRT/ SSH experience: Secure CRT
*PuTTY
*WinSCP
*FileZilla
*HyperTerminal
*
*Working with and troubleshooting Serial hardware: DB25
*DB9
*Gender Menders
*Null Modem cables
*Crossover cabling
*Rollover cabling
*
*Significant experience utilizing timed tasks and Go/No Go plans
*Familiar with remote network builds and being able to give directions to and gather information from smart hands onsite
*Extreme attention to detail and documenting/tracking site progress
*Proficiency in the Microsoft Suite tools
*Ability to accurately track, troubleshoot and problem solve
*Enthusiastic with exceptional organizational skills
*Ability to manage one's own time effectively
*Commitment to process improvement and ability to offer solutions

*Experience Level*

Intermediate Level
*Pay and Benefits*
The pay range for this position is $32.00 - $36.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 18, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.