Tech Support Analyst

University-of-North-Carolina-Wilmington; Wilmington (NC); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

UNCW is seeking a Tech Support Analyst to support and improve technology systems used by Facilities, with primary responsibility for the AiM and ReADY applications. You will collaborate with Facilities staff to streamline processes and implement efficient tech solutions.

The role includes developing connections between facilities systems, creating actionable reports, troubleshooting issues, coordinating upgrades, and training staff to use new tools.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field; or an equivalent combination of education and experience.
• Strong knowledge of security technology, project management, vendor coordination, troubleshooting, documentation, and system design.

Responsabilités

• Develop solutions that connect Facilities systems and allow information to move between them, reducing staff manual data entry.
• Develop reports and other tools that help staff and management access and understand Facilities information.
• Troubleshoot system issues, test changes, assist with upgrades, and work with software vendors and University IT when problems require additional support.
• Work with staff throughout Facilities and across the University to identify opportunities for improvement.
• Provide training, documentation and help ensure that changes to Facilities systems are tested and implemented properly.
• Provide backup support for other Facilities applications and technology as needed.

Connaissances

Security tech

Project management

Vendor coordination

Troubleshooting

Documentation

System design

Formation

Bachelors degree

IT experience

Description du poste

Benefits of Working at UNCW

At the University of North Carolina Wilmington, we are driven by a clear purpose: to empower student success, advance innovation, and strengthen the communities we serve. Guided by our strategic vision and commitment to excellence, UNCW offers a dynamic and collaborative environment where employees can make meaningful contributions while growing their careers.

Located in coastal North Carolina, UNCW combines the energy of a thriving academic community with the natural beauty of nearby beaches and outdoor spaces. Here, professional opportunity is balanced with an exceptional quality of life—creating a workplace where you can thrive both personally and professionally.

As a member of the Seahawk community, you’ll benefit from a culture that values well-being, lifelong learning, and connection. UNCW offers a competitive and flexible benefits package designed to support your health, financial well-being, and professional growth. From comprehensive health coverage and retirement options to generous paid leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to helping you thrive both at work and in your personal life.

The Tech Support Analyst

The Tech Support Analyst is responsible for supporting and improving the technology systems used by Facilities, with primary responsibility for the AiM and ReADY applications. The position collaborates with Facilities staff to understand how the department operates and to find ways technology can make those processes easier and more efficient.

Responsibilities include

• Develop solutions that connect Facilities systems and allow information to move between them reducing staff manual data entry.
• Develop reports and other tools that help staff and management access and understand Facilities information.

Advanced Technical Support for Facilities applications

• Troubleshoot system issues, test changes, assist with upgrades, and work with software vendors and University IT when problems require additional support.
• Work with staff throughout Facilities and across the University to identify opportunities for improvement.
• Provide training, documentation and help ensure that changes to Facilities systems are tested and implemented properly.
• Provide backup support for other Facilities applications and technology as needed.

This position has been designated as mandatory personnel for the University and may be required to report to work during adverse weather conditions even though the University may be operating on an alternate schedule.

Minimum Education and Experience Requirements

Graduation from a two year technical college with a major in an Information Technology field and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in an Information Technology area. Related information technology experience may be substituted year for year for the required education.

Preferred Education, Knowledge, Skills & Experience

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Engineering, or a related field; or an equivalent combination of education and experience.
• Strong knowledge of security technology, project management, vendor coordination, troubleshooting, documentation, and system design.
• Ability to lead complex projects, collaborate with technical teams and stakeholders.

Required Certifications or Licensures

Valid North Carolina Driver’s License or the ability to obtain within 30 days of employment.

Primary Purpose of Organizational Unit

The Office of Facilities provides the complement of services necessary to maintain the facilities and systems of the university. We are charged to maintain the aesthetically pleasing Georgian appearance of the core campus and manage the support of all university property through our departments of Architecture and Construction Services, Project Management, Utilities and Engineering, Facilities Administration, Physical Security Systems and Technology and the Physical Plant.

College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research, and service. UNCW is distinguished by its commitment to putting students first, supporting world‑class faculty and staff, delivering transformative learning experiences, and leveraging its unique proximity to the ocean. Recognized nationally for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and reflects emerging industries and interdisciplinary innovation.

A public institution with nearly 20,000 students, UNCW offers a full range of baccalaureate‑and graduate‑level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN‑to‑BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s first bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

Founded as Wilmington College in 1947, UNCW moved to its present location in the heart of New Hanover County in 1961. The 660‑acre campus is only minutes from Wrightsville Beach and historic downtown Wilmington and features Georgian architecture and designated conservation areas. Wilmington International Airport (ILM) provides commercial air service to cities both domestic and abroad and is just six miles from the UNCW campus.

UNCW has been part of the University of North Carolina System since 1969.

EEO Statement

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Required Documents

• Resume
• Cover Letter

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * How did you learn of this opportunity with UNCW? (2026)
  • UNCW Website
  • UNCW LinkedIn Page
  • UNCW X Account (formerly Twitter)
  • UNCW Employee Referral
  • UNCW Instagram Account (UNCW_jobs)
  • UNCW Job Alert
  • Chronical of Higher Education
  • Glassdoor
  • Higher Ed Jobs
  • Indeed
  • Inside Higher Ed
  • North Carolina Job Network
  • Craigslist
  • Career Events/Job Fairs
  • Billboards/Marquee
  • Other
• If you selected "Other" to the question above, please explain how you found out about this opportunity. Enter N/A if not applicable.

  (Open Ended Question)