Tech Support

Gekko Group; United States; Hybrid; USD 24,000 - 40,000; Full time

Benefits offered by this job

Annual company bonus

Gym membership

Perkbox

Pension enrolment

Job summary

Gekko Group is seeking a full-time IT support specialist to cover 1st, 2nd and 3rd line support across Windows, Google Workspace, and our bespoke platforms. Based at our Newbury head office with four days on site and a remote day on Friday, you will help onboard new starters and maintain IT services.

You will diagnose hardware and software issues, document processes, and work with the team to improve tech workflows.

Qualifications

• Experience in providing 1st-3rd line IT support across Windows, Google Workspace and bespoke platforms.
• Able to onboard new starters with inductions and technical training.
• Strong documentation habits and cross-department collaboration.

Responsibilities

• Provide 1st-3rd line IT support for Windows, Google Workspace, and bespoke platforms.
• Onboard new starters with inductions and technical training.
• Maintain IT documentation and work with teams on projects.
• Diagnose and resolve hardware and software issues on-site and remotely.
• Lead or support a team, with emphasis on learning and knowledge sharing.

Skills

Team leadership

Organisational skills

Induction & training

Learning mindset

Tools

Windows OS

Office 365

Google Workspace

VPN configuration

VOIP systems

Antivirus management

Active Directory

DNS

DHCP

WSUS

SQL/Database

SSL & domains

Job description

• Be the forefront of our IT operations, providing top tier 1st, 2nd and 3rd line support, focusing on Windows, the Google Workspace environment, and our own bespoke platforms.
• Be the guardian of our tech assets, managing and tracking IT equipment for office and field-based team members, and getting new starters up and running with inductions and technical training.
• Working closely with the IT team and sharing a common interest in all things tech, ensuring each team member can thrive on learning new skills and knowledge from each other for individual development.
• Maintain and create precise IT documentation, collaborating across departments on exciting projects and tackling ad hoc tasks., History of providing comprehensive IT support - diagnose and resolve hardware and software challenges, both in person and remotely. Exceptional organisational skills, a keen eye for detail, and a firm grasp of core network services (Active Directory, DNS, DHCP, WSUS).
• Experience in leading and inspiring a team would be advantageous.
• Solid mastery administering Windows OS, Office 365, and Google Workspace, alongside a strong understanding of VPN configuration and support, VOIP systems, and antivirus software management.
• Hands-on experience or a genuine interest in leveraging emerging AI tools to automate workflows, troubleshoot issues, and enhance everyday IT efficiency.
• Bonus points for experience with SQL/database management and web maintenance (including SSL and domains).

Gekko Group is all about helping world-class consumer technology brands improve their field marketing and experiential experiences for customers in store, and our teams power our success through trust, insightful solutions, and honest interactions. We foster an inclusive environment that promotes personal growth and employee empowerment. Our roles are based out of our Newbury head office Monday-Friday with a work from home day on Friday. Gekko is a full-service field marketing and experiential agency, delivering meaningful solutions across retail, B2B and digital channels. At Gekko Group, everyone is welcome. We're proud to be an inclusive employer and workplace, and our teams are encouraged to feel comfortable bringing their authentic whole selves to work.

Ready to power up your IT career? Looking for a full time, permanent tech support role? We are Gekko Group, a field marketing agency that believes in creating rewarding connections, our IT department plays a vital role in powering our everyday success. If you possess sharp technical skills, thrive on taking on fresh challenges, and are comfortable managing 1st, 2nd, and 3rd line support responsibilities then we can't wait to hear from you. As the go-to expert for our office and field staff, every day can bring something new, so you'll need to be highly organised and solution focused.

Your Package:

• A salary of up to £30,000 (DOE)
• Annual company bonus
• Full Time, Permanent contract based at our Newbury Head Office 4 days a week
• 22 days holiday in addition to bank holidays, plus buy and sell holiday option AND an annual celebratory day for your birthday.
• Support through our employee assistance programme
• Gym membership and Perkbox subscription, Annual Company Bonus
• Gym Membership
• Perkbox
• Automatoc enrolment of workplace pension