Tech Specialist 1 (Helpdesk Technician) -Tysons, VA

M.C. Dean; Tysons (VA); On-site; USD 75,520 - 94,400; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision insurance

Paid time off

Tuition reimbursement

401k Retirement Plan

Military Reserve pay offset

Paid maternity leave

Job summary

M.C. Dean is seeking a Tech Specialist 1 (Helpdesk Technician) in Tysons, VA to support Electronic Security Systems and related IT concerns. You will work with access control, video management, and security infrastructure to keep systems reliable in federal, local, and commercial environments.

Responsibilities include Tier 1-2 support, troubleshooting badge access, cameras, and VMS connectivity; documenting actions; and coordinating with security operations and facilities to ensure uptime.

Qualifications

• 6+ years of experience with a High School Diploma or 4+ years with an Associate's.
• Requires reliable attendance on customer site during work hours.
• 6 years of experience in helpdesk, technical support, or security systems support.
• Knowledge of access control systems (e.g., LenelS2, Genetec, AMAG, Brivo, HID).
• Experience with video management systems (e.g., Milestone, Avigilon, Genetec Security Center, ExacqVision).
• Understanding of basic networking concepts (IP addressing, PoE, switches, VLANs).

Responsibilities

• Provide Tier 1-2 technical support for ESS platforms (access control, video management, intrusion detection).
• Troubleshoot badge access failures, door controller errors, camera outages, and VMS connectivity problems.
• Monitor system health dashboards and elevate issues as needed.
• Document all support activities in the ticketing system.
• Coordinate with security operations, facilities, and IT teams to ensure uptime.

Skills

Strong communication

Customer-focused

Ticket prioritization

Multitasking

Education

High School Diploma

Associate's degree

Tools

LenelS2

Genetec

AMAG

Brivo

HID

Milestone

Avigilon

Genetec Security Center

ExacqVision

Job description

Overview

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

We are seeking a Tech Specialist 1 (Helpdesk Technician) to join our Security and Electronic Systems (SES) business unit. As part of the SES Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense, and command and control systems for federal, local and commercial customers across high-growth markets.

Responsibilities

We're seeking a detail-oriented Tech Specialist 1 (Helpdesk Technician) with hands-on experience supporting Electronic Security Systems (ESS), including access control, video management, and related security infrastructure. This role supports both end users and field technicians, ensuring that security systems remain reliable, functional, and properly maintained.

• Provide Tier 1-2 technical support for ESS platforms, including access control systems, video management systems (VMS), intrusion detection, and related security hardware.
• Troubleshoot issues such as badge access failures, door controller errors, camera outages, VMS connectivity problems, and credential provisioning.
• Monitor system health dashboards and alerts to identify and elevate system failures or performance issues.
• Assist with user account creation, badge activation, permissions changes, and access level assignments.
• Support field technicians by providing remote diagnostics, log reviews, and configuration assistance.
• Document all support activities, resolutions, and system changes in the ticketing system.
• Coordinate with security operations, facilities, and IT teams to ensure system uptime and proper incident response.
• Maintain knowledge of ESS hardware components (readers, panels, controllers, cameras, NVRs) and software platforms.
• Assist with routine system maintenance tasks, firmware updates, and configuration backups.
• Contribute to the development of SOPs, troubleshooting guides, and training materials.

Qualifications

Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain a Public Trust.

Education/Experience

• 6+ years of experience with a High School Diploma, 4+ years of experience with an Associate's.
• Requires reliable attendance at customer site during work hours required by customer.
• 6 years of experience in helpdesk, technical support, or security systems support.
• Working knowledge of access control systems (e.g., LenelS2, Genetec, AMAG, Brivo, HID, or similar).
• Experience with video management systems (e.g., Milestone, Avigilon, Genetec Security Center, ExacqVision).
• Understanding of basic networking concepts (IP addressing, PoE, switches, VLANs).
• Ability to diagnose hardware and software issues across ESS components.
• Strong communication skills and customer-focused mindset.
• Ability to manage multiple tickets and prioritize effectively.

Preferred Technologies

• Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator.

Preferred Industry Certifications

• CCST certification, Security+ certification.

What we offer

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

Benefits Package

• Competitive salary.
• Medical, dental, vision, life, and disability insurance.
• Paid time off.
• Tuition reimbursement.
• 401k Retirement Plan.
• Military Reserve pay offset.
• Paid maternity leave.

Abilities

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity to manipulate objects with fingers rather than whole hands or arms, e.g., using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

Pay Range

USD $75,520.00 - USD $94,400.00 / Yr.