Tech Service Leader - Team Growth & Customer Experience

SmartHelp Store; Medford (OR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Full benefits package

Stock incentive program

401K Employer Matching

Job summary

A leading technology retailer in Medford, OR, is seeking a Service Manager to build and lead a high-performing team. The ideal candidate will have over 5 years of management experience in a technology store, a strong knowledge of Apple products, and a passion for customer service. The role includes a starting salary of $60K to $80K annually along with a full benefits package and opportunities for professional growth.

Qualifications

• Five years or more of hands-on experience managing 10 or more employees at a technology store.
• Strong knowledge of Apple products and services.
• Proven ability to deliver 5-star customer experiences.

Responsibilities

• Build and lead a team in delivering exceptional customer service.
• Manage service department operations and employee training.
• Drive sales with Annual Service Agreements.

Skills

Team management

Customer service

Interpersonal communication

Time management

Detail-oriented

Tools

Apple products knowledge

FileMaker Pro app

Job description

A leading technology retailer in Medford, OR, is seeking a Service Manager to build and lead a high-performing team. The ideal candidate will have over 5 years of management experience in a technology store, a strong knowledge of Apple products, and a passion for customer service. The role includes a starting salary of $60K to $80K annually along with a full benefits package and opportunities for professional growth.