Tech Service Analyst

USA Compression; Dilley (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

USA Compression Partners, LP seeks a Tech Services Analyst to support operations across our fleet of natural gas compressors. You will perform startups, troubleshoot high-end issues, and analyze failures to keep equipment healthy and available for customers.

Reporting to the Operations Team, you will gather data, write technical reports, train technicians, and ensure emissions compliance while maintaining safety in diverse field environments.

Qualifications

• High school graduate with technical training.
• Technical school certification; college preferred.
• 6+ years related experience and/or training.
• Strong mechanical, analytical, and communication skills.

Responsibilities

• Follow safety and environmental policies.
• Provide high-end troubleshooting and complex repairs of compressors.
• Analyze repetitive failures and implement cost-saving solutions.
• Assist with project work and data gathering for reports.
• Lead and train field service technicians.
• Conduct emissions testing and prepare reports.
• Collaborate with sales to identify new opportunities.

Skills

Mechanical aptitude

Critical thinking

Verbal and written communication

Data collection and analysis

Problem solving

Field service experience

MS Office proficiency

Education

High school diploma

Technical school certification

College training preferred

Tools

Excel

Word

Outlook

Inventory tracking software

Job description

USA Compression Partners, LP, provides natural gas compression services. We are one of the largest independent providers of compression services in the United States. We owe our success to the quality of our employees, our strong commitment to safety, and superior service to our customers.

Key Business Objectives

The Tech Services Analyst is responsible for operationally driven project work, startups, significant failures, and high end troubleshooting of the company’s fleet of natural gas compressors. This position provides support to the Operations Team to enable them to better serve our customers. With minimal supervision, this position will maintain customer relationships both internally and externally. All USA Compression employees are responsible for maintaining a safe and professional work environment.

Duties and Responsibilities

• Follow and observe all safety and environmental policies.
• Assist with high-end troubleshooting and complex repairs of natural gas compressors in effort to minimize down time.
• Analyze repetitive occurrences and provide technical solutions in order to reduce costs.
• Engage in project work for company and customer in a team-oriented environment.
• Accurately gather and prepare data for reports critical to equipment health
• Conduct investigations by given due date in the case of “root cause” failure of compression equipment.
• Perform installation and commissioning of new and existing equipment.
• Respond to common inquiries from internal and external customers.
• Write technical reports and articles for inter-company publication.
• Contribute to on-the-job training and development of Field Service Technicians.
• Perform federal and state emissions compliance testing on compressor engines using EPA Reference Methods.
• Collect site-specific operational data for preparation and submission of emissions test reports.
• Oversee and provide technical support for emissions compliance.
• Coach, mentor, and train field service technicians.
• Maintain company vehicle according to company guidelines.
• Work with sales team to identify new opportunities and to facilitate critical communication with customers.

Education and Skills/Capabilities

• High school graduate.
• Technical school certification, college preferred
• 6 or more years related experience and/or training
• High degree of mechanical aptitude, critical thinking and decision-making skills essential to balance customer needs with company cost issues.
• Strong verbal and written communication skills, providing proactive communication at the field level to both customers and peers.
• Valid driver’s license with a Motor Vehicle Record history acceptable to USA Compression.
• Customer management skills are required to maintain internal and external customer confidence.
• Read and understand P & ID and electrical drawings.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Read, understand, analyze, and apply technical manuals.
• Experience interpreting an extensive variety of technical instructions in mathematical or diagram form and understanding abstract and concrete variables.
• Proficient in use of Excel, Word, Outlook, Internet and inventory tracking software.

Education and Skills/Capabilities

• High school graduate.
• Technical school certification, college preferred
• 6 or more years related experience and/or training
• High degree of mechanical aptitude, critical thinking and decision-making skills essential to balance customer needs with company cost issues.
• Strong verbal and written communication skills, providing proactive communication at the field level to both customers and peers.
• Valid driver’s license with a Motor Vehicle Record history acceptable to USA Compression.
• Customer management skills are required to maintain internal and external customer confidence.
• Read and understand P & ID and electrical drawings.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Read, understand, analyze, and apply technical manuals.
• Experience interpreting an extensive variety of technical instructions in mathematical or diagram form and understanding abstract and concrete variables.
• Proficient in use of Excel, Word, Outlook, Internet and inventory tracking software.

Special Characteristics/Job Requirements

• Ability to perform in a high stress environment.
• Travel is required up to 50% of the time worked.
• Periodic lifting requirements in excess of 50 lbs.
• Ability to stand and walk on uneven and varied terrain, climb ladders and stairs, stoop, squat, kneel, crouch and crawl depending on the task requirements.
• Exposure to noise levels in excess of 85dBA, potentially hazardous chemicals and materials, and extreme weather conditions.
• Working conditions in natural gas compression vary from one job site to another. Some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions. The work environment may be in hazardous locations. There is a strong emphasis on safety while working with heavy equipment and machinery.