Tech Service Analyst

Energy Transfer Partners, L.P.; Warren (Warren County); Hybrid; USD 70,000 - 110,000; Full time

Job summary

USA Compression Partners, LP is seeking a Tech Services Analyst to support the Operations Team with high-end troubleshooting, startups, and critical repairs of the company’s natural gas compressor fleet. The role emphasizes customer communication and safety while minimizing downtime and improving equipment health.

The position requires travel up to 50%, a strong mechanical background, and proficiency in Excel/Word with the ability to read P&ID and electrical drawings.

Qualifications

• High school diploma or equivalent required.
• Technical school certification preferred; college coursework advantageous.
• 6+ years related experience and/or training; strong mechanical aptitude.

Responsibilities

• Follow and observe all safety and environmental policies.
• Assist with high-end troubleshooting and complex repairs of natural gas compressors to minimize downtime.
• Analyze repetitive occurrences and provide technical solutions to reduce costs.
• Engage in project work in a team-oriented environment.
• Prepare data for reports on equipment health and emissions testing.
• Investigate root causes of compressor failures by due dates.
• Install and commission new and existing equipment.
• Respond to inquiries from customers, both internal and external.
• Write technical reports for inter-company publication.
• Coach and train field service technicians.
• Maintain company vehicle per guidelines.
• Travel with sales team to identify opportunities and communicate with customers.

Skills

Mechanical aptitude

Critical thinking

Decision making

Verbal communication

Written communication

Customer management

Education

High school diploma

Technical school certification

College preferred

Tools

Excel

Word

Outlook

Inventory tracking software

Job description

USA Compression Partners, LP, provides natural gas compression services.We are one of the largest independent providers of compression services in the United States.We owe our success to the quality of our employees, our strong commitment to safety, and superior service to our customers.

Key Business Objectives

The Tech Services Analyst is responsible for operationally driven project work, startups, significant failures, and high end troubleshooting of the company’s fleet of natural gas compressors.This position provides support to the Operations Team to enable them to better serve our customers.With minimal supervision, this position will maintain customer relationships both internally and externally.All USA Compression employees are responsible for maintaining a safe and professional work environment.

Duties and Responsibilities

Follow and observe all safety and environmental policies.

Assist with high-end troubleshooting and complex repairs of natural gas compressors in effort to minimize down time.

Analyze repetitive occurrences and provide technical solutions in order to reduce costs.

Engage in project work for company and customer in a team-oriented environment.

Accurately gather and prepare data for reports critical to equipment health

Conduct investigations by given due date in the case of “root cause” failure of compression equipment.

Perform installation and commissioning of new and existing equipment.

Respond to common inquiries from internal and external customers.

Write technical reports and articles for inter-company publication.

Contribute to on-the-job training and development of Field Service Technicians.

Perform federal and state emissions compliance testing on compressor engines using EPA Reference Methods.

Collect site-specific operational data for preparation and submission of emissions test reports.

Oversee and provide technical support for emissions compliance.

Coach, mentor, and train field service technicians.

Maintain company vehicle according to company guidelines.

• Work with sales team to identify new opportunities and to facilitate critical communication with customers.

Education and Skills/Capabilities

High school graduate.

Technical school certification, college preferred

6 or more years related experience and/or training

High degree of mechanical aptitude, critical thinking and decision-making skills essential to balance customer needs with company cost issues.

Strong verbal and written communication skills, providing proactive communication at the field level to both customers and peers.

Valid driver’s license with a Motor Vehicle Record history acceptable to USA Compression.

Customer management skills are required to maintain internal and external customer confidence.

Read and understand P & ID and electrical drawings.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Read, understand, analyze, and apply technical manuals.

Experience interpreting an extensive variety of technical instructions in mathematical or diagram form and understanding abstract and concrete variables.

Proficient in use of Excel, Word, Outlook, Internet and inventory tracking software.

Special Characteristics/Job Requirements

Ability to perform in a high stress environment.

Travel is required up to 50% of the time worked.

Periodic lifting requirements in excess of 50 lbs.

Ability to stand and walk on uneven and varied terrain, climb ladders and stairs, stoop, squat, kneel, crouch and crawl depending on the task requirements.

Exposure to noise levels in excess of 85dBA, potentially hazardous chemicals and materials, and extreme weather conditions.

Working conditions in natural gas compression vary from one job site to another. Some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions. The work environment may be in hazardous locations. There is a strong emphasis on safety while working with heavy equipment and machinery.

An equal opportunity employer/disability/vet

USA Compression is an equal opportunity employer and does not discriminate against qualified applicants on the basis of any actual or perceived legally protected characteristics under federal, state, or local law

The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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USA Compression is an equal opportunity employer and does not discriminate against qualified applicants on the basis of any actual or perceived legally protected characteristics under federal, state, or local law.
To view a notice describing federal equal opportunity laws click here .

If, because of a medical condition or disability, you need a reasonable accommodation forany part of the application process, please contact the EEO Coordinator at 713-989-2247.This number is for reasonable accommodation requests only.