Tech-Savvy Retail Advisor | Part-Time & Flexible Shifts

Virgin Media O2; Boston (MA); On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work schemes

Dental insurance and neurodiversity

Virgin Family platform and O₂ Priority

Job summary

Virgin Media O2 in Boston is seeking a part-time Retail Advisor to help customers select mobile, broadband and TV packages, explain plans and demonstrate features. You will build trust through proactive service and problem solving, contributing to positive store experiences.

You’ll join a supportive team with two induction sessions (30 hours total) and ongoing coaching to develop product knowledge, systems and customer service capabilities.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Communication

Customer focus

Resilience

Flexibility

Learning mindset

Job description

Virgin Media O2 in Boston is seeking a part-time Retail Advisor to help customers select mobile, broadband and TV packages, explain plans and demonstrate features. You will build trust through proactive service and problem solving, contributing to positive store experiences.

You’ll join a supportive team with two induction sessions (30 hours total) and ongoing coaching to develop product knowledge, systems and customer service capabilities.