Tech-Savvy Customer Support Expert

Hunter Communications Inc; Central Point (OR); Presencial; USD 25.000 - 34.000; Jornada completa

Descripción de la vacante

Hunter Communications is seeking motivated, tech-savvy Customer Support Representatives to join our growing team in Oregon. You will be the voice of Hunter Communications—helping our customers stay connected and resolve technical issues via phone, chat, and ticketing systems.

This full-time role covers Tier 1 and Tier 2 support, requires bilingual English/Spanish communication, and offers growth through formal training and leadership development programs.

Formación

• Experience in a Tier 1/Tier 2 ISP, networking, or technical troubleshooting environment.
• Call center experience or equivalent customer-facing support background.
• Comfortable troubleshooting internet, networking, and equipment issues over the phone.

Responsabilidades

• Serve as the first point of contact for inbound customer calls, chats, and tickets.
• Identify and troubleshoot basic internet connectivity issues and Wi-Fi setup.
• Schedule technician appointments for on-site visits and document interactions thoroughly.
• Escalate complex issues to Tier 2 with a detailed handoff when needed.

Conocimientos

Bilingual English/Spanish

Customer service

Technical troubleshooting

Communication skills

Reliability

Educación

High School Diploma or GED

Herramientas

CRM or ticketing platforms

Descripción del empleo

Hunter Communications is seeking motivated, tech-savvy Customer Support Representatives to join our growing team in Oregon. You will be the voice of Hunter Communications—helping our customers stay connected and resolve technical issues via phone, chat, and ticketing systems.

This full-time role covers Tier 1 and Tier 2 support, requires bilingual English/Spanish communication, and offers growth through formal training and leadership development programs.