Tech Program Manager Primary Market Research

Indegene; New Jersey; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Indegene is seeking a PMR Technology Program Manager in New Jersey with hybrid work. You will own the end-to-end technology program for an enterprise PMR intelligence platform, leading governance, planning, and cross-functional execution across PMR, MI/CI, commercial operations, technology, data, and AI teams.

The role emphasizes AI-enabled research synthesis, data and knowledge management, and stakeholder engagement to drive adoption, ensure security and compliance, and deliver measurable

Qualifications

• Bachelor's degree in Business, Technology, CS, Life Sciences, Marketing, Market Research, or related field.
• Advanced degree/MBA is a plus.

Responsibilities

• Lead end-to-end PMR technology program across discovery, design, implementation, testing, deployment, adoption and operations.
• Coordinate cross-functional teams including PMR, MI/CI, commercial operations, technology, data, AI, security, vendors and partners.
• Establish governance, milestones, dependencies, RAID, KPIs, status reports and executive communications.
• Develop and maintain program roadmap, release plans, resource plans, and delivery priorities.
• Oversee data, content and knowledge management including metadata taxonomy and search capabilities.
• Drive adoption of AI capabilities and governance for PMR lifecycle.

Skills

Program management

Cross-functional coordination

Stakeholder engagement

Strategic planning

Communication

Education

Bachelor's degree in Business/Technology/Life Sciences

MBA or advanced degree

Tools

SharePoint

Teams

Data visualization tools

Job description

Primary Market Research (PMR) Technology Program Manager

New Jersey — Hybrid (may require occasional/Fortnightly travel)

Key Responsibilities

1. PMR Technology Program Leadership

• Own the end-to-end technology program for an enterprise Primary Market Research Intelligence platform.
• Lead program planning across discovery, solution design, implementation, testing, deployment, adoption, hypercare, and steady-state operations.
• Establish program governance, milestones, dependencies, RAID management, KPIs, status reporting, and executive communications.
• Coordinate cross-functional teams spanning PMR, MI/CI, commercial operations, technology, data, AI, security, vendors, and implementation partners.
• Manage multiple workstreams and ensure alignment across business and technology stakeholders.
• Develop and maintain the program roadmap, release plans, resource plans, and delivery priorities.

2. Pharmaceutical PMR & Market Research Expertise

• Serve as a subject-matter-informed technology leader with a strong understanding of the pharmaceutical PMR lifecycle:
• Understand how pharmaceutical organizations commission, manage, analyze, and socialize qualitative and quantitative primary research.
• Partner with PMR teams to identify process inefficiencies, data fragmentation, knowledge gaps, and opportunities for automation.
• Understand common PMR methodologies including ATU studies, HCP/HCP segment research, patient research, KOL research, concept testing, message testing, segmentation, conjoint, surveys, interviews, focus groups, and other qualitative/quantitative approaches.
• Translate PMR business requirements into technology capabilities and user experiences.
• Apply experience in Market Intelligence (MI) and Competitive Intelligence (CI) to complement PMR insights.
• Understand how primary research can be combined with secondary research, competitive intelligence, market intelligence, and other commercial data sources.
• Support capabilities that connect studies, brands, therapeutic areas, competitors, vendors, research questions, findings, and market events.
• Identify opportunities to leverage PMR and MICI intelligence for brand strategy, forecasting, launch planning, competitive assessment, customer strategy, and commercial decision-making.
• Lead implementation of an AI-powered PMR intelligence platform that transforms fragmented research assets into a centralized, searchable knowledge capability.
• Drive adoption of AI capabilities including:
• Natural-language search and Q&A
• AI-powered research synthesis
• Cross-study analysis
• Temporal/wave-over-wave analysis
• Automated metadata generation
• Taxonomy and classification
• Knowledge graphs
• Automated insight extraction
• Research summarization and socialization
• Partner with AI/data engineering teams to ensure AI outputs are cited, traceable, explainable, and governed.
• Help define appropriate use cases for AI agents across the PMR lifecycle.
• Evaluate emerging AI capabilities and determine their applicability to PMR, MI, and CI workflows.

5. Data, Content & Knowledge Management

• Oversee ingestion of PMR assets from multiple sources, including SharePoint, Teams, research vendors, file repositories, and other enterprise systems.
• Ensure support for multimodal research assets including PowerPoint, Excel, Word, PDF, audio, video, charts, images, and raw research data.
• Define requirements for metadata, taxonomy, ontology, search, classification, and information architecture.
• Ensure research content can be connected across therapeutic area, brand, indication, vendor, methodology, geography, date, study, and research question.
• Support development of a centralized system of record / intelligence layer for PMR.

6. Business Stakeholder & User Engagement

• Act as the primary bridge between PMR business stakeholders and technology/AI delivery teams.
• Conduct stakeholder workshops, discovery sessions, requirements gathering, prioritization, and user-journey mapping.
• Translate business problems into actionable product and technology requirements.
• Develop user personas and experiences for executives, PMR leaders, researchers, analysts, brand teams, and other consumers of market intelligence.
• Drive stakeholder alignment and change management across a large pharmaceutical organization.

7. Governance, Security & Compliance

• Ensure the platform and program adhere to pharmaceutical enterprise standards for security, privacy, access control, data governance, and compliance.
• Partner with technology, security, legal, privacy, and IT teams on:
• RBAC and access inheritance
• PII and adverse-event redaction
• Encryption
• Audit trails
• Governance and administration
• Ensure appropriate governance for AI-generated insights and outputs.
• Support integration with enterprise APIs and emerging AI interoperability frameworks where appropriate.

8. Implementation & Adoption

• Establish MVP/first-value releases and progressively expand across regions, brands, and therapeutic areas.
• Develop adoption strategies, training plans, communications, and stakeholder enablement.
• Track adoption, utilization, value realization, and business outcomes.
• Establish feedback loops to continuously improve the platform and user experience.
• Manage relationships with technology providers, research vendors, implementation partners, and offshore/onshore delivery teams.
• Establish clear responsibilities, SLAs, governance mechanisms, escalation paths, and delivery expectations.
• Coordinate vendor onboarding and research submission processes.
• Ensure continuity through knowledge transfer, documentation, backup resources, and operational readiness.
• Oversee transition from implementation to steady-state operations.
• Establish L1–L3 support models, SLAs, monitoring, incident management, patching, upgrades, and release management.
• Drive continuous improvements based on user feedback, AI capabilities, platform performance, and evolving PMR needs.

Required Qualifications

Education

• Bachelor’s degree in Business, Technology, Computer Science, Life Sciences, Marketing, Market Research, or a related discipline.
• Advanced degree/MBA is a plus.

Professional Experience

• 8+ years of program/project/product management experience, preferably within the pharmaceutical, biotechnology, healthcare, or life sciences industry.
• 5+ years of experience working with pharmaceutical Primary Market Research (PMR).
• Demonstrated experience with Market Intelligence and/or Competitive Intelligence (MI/CI/MICI).
• Experience managing enterprise technology or digital transformation programs involving multiple business and technology stakeholders.
• Experience implementing or managing data, analytics, knowledge management, AI, or enterprise content platforms.
• Experience working with global pharmaceutical commercial, insights, market research, or strategy organizations.

PMR Domain Expertise

Strong understanding of:

• Pharmaceutical market research
• Qualitative and quantitative research
• ATU research
• HCP and patient research
• KOL research
• Concept/message testing
• Primary research agency/vendor management
• Research synthesis and insight generation
• Research repositories and knowledge management
• Market research governance and compliance

Preferred Qualifications

• Experience building or implementing PMR, MI, CI, commercial insights, or knowledge-management platforms.
• Experience with enterprise content repositories such as SharePoint, Teams, or similar platforms.
• Experience with multimodal AI and unstructured data.
• Experience integrating qualitative, quantitative, primary, and secondary research.
• Experience with pharmaceutical brand strategy, launch planning, commercial analytics, or customer insights.
• Experience managing global stakeholders and distributed onshore/offshore delivery teams.
• Experience establishing QBRs, executive governance, steering committees, KPIs, SLAs, and operational models.
• Familiarity with emerging AI interoperability and agentic technologies is a plus.

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.