Tech Operations Specialist — Drive Stable IT Performance

Habitat For Humanity Of Durham; Raleigh (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with company match

Paid time off and holidays

Job summary

Truist Financial Corporation in Raleigh is seeking an IT Operations Specialist to support day-to-day technology platforms and ensure stable performance of infrastructure and networks. The role emphasizes guidance and training for colleagues, adherence to standards, and proactive issue resolution.

Responsibilities include monitoring, incident handling, vendor coordination, and contributing to small technology initiatives within a security-conscious banking environment.

Qualifications

• High school diploma and at least 4 years of technology operations or related support experience.
• Working knowledge of IT infrastructure components including hardware, software, and networks.
• Familiarity with standard operating procedures and compliance requirements in technology environments.

Responsibilities

• Delivers day-to-day operational support for technology platforms, infrastructure, and systems to maintain production stability.
• Administers hardware, software, and end-user technology following established procedures for reliable service delivery.
• Coordinates routine operational activities with other technology teams and raises concerns when issues arise.
• Monitors system performance, alerts, and queues; resolves issues within scope and escalates complex problems as needed.
• Supports installation planning by managing schedules, readiness tasks, and dependencies with internal teams and vendors.
• Follows approved standards and procedures to support security and risk management, flagging gaps to seniors.
• Participates in maintenance, upgrades, and troubleshooting; executes runbooks and validates outcomes.
• Documents requests and resolutions to support continuous improvement of processes.
• Contributes insights on recurring issues to help plan improvements or small technology initiatives.
• Provides technical assistance and training to junior teammates, including troubleshooting steps and verifying work quality.

Skills

Technology operations

IT infrastructure knowledge

Compliance awareness

Education

High school diploma

Job description

Truist Financial Corporation in Raleigh is seeking an IT Operations Specialist to support day-to-day technology platforms and ensure stable performance of infrastructure and networks. The role emphasizes guidance and training for colleagues, adherence to standards, and proactive issue resolution.

Responsibilities include monitoring, incident handling, vendor coordination, and contributing to small technology initiatives within a security-conscious banking environment.