Tech Manager, CX

NICE; United States; Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

NICE-FLEX hybrid model

Job summary

NiCE is seeking an established R&D leader to drive multiple teams building enterprise-grade cloud-scale products in a SaaS model.

You will lead Dev and QA, oversee hiring, reviews, mentoring, and promotions, and own delivery of platform components. Collaborate with Product Owner and Architect on planning and act as Scrum Master to promote best practices.

Qualifications

• Proven track record managing a software engineering team on enterprise products.
• Experience leading agile development teams and Scrum processes.

Responsibilities

• Lead multiple R&D teams developing enterprise and cloud-scale products.
• Own development and delivery of components under your teams.
• Plan development activities with Product Owner and Software Architect.
• Act as Scrum Master and promote best practices.
• Mentor engineers and conduct code reviews for quality.

Skills

Team leadership

Agile Scrum

Software engineering

Java/.Net

Angular

Education

B.E./B.Tech or M.E./M.Tech

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products.

We are looking for someone who is an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a high-performance R&D team.

How will you make an impact?

Lead a team of talented engineers – Dev and QA. Manage all people aspects, such as hiring, reviews, mentoring, promotions, etc.

Own the development and delivery of the components under your team’s responsibility

Work with the Product Owner and Software Architect on the planning of the development activities of the product

Act as Scrum Master for the development team

Liaise with the scrum team to promote good work practices & continuous improvement

Work hands-on with your team members on development activities, perform code reviews and ensure high-quality engineering standards are achieved, including Test Automation & Unit testing

Be part of the leadership team, involved in release planning and product strategy

Engineering contact for product defect management and product support questions

Have you got what it takes?

B.E./B. Tech or M.E./M.Tech in Computer Science, Electronics Engineering OR equivalent

3+ experience managing a team of software engineers, working on enterprise products

14-17 years of experience in software engineering with Java or .Net with Angular

Proven track record of managing software projects to on-time and on-budget delivery

Technological skills and background in software development

Leadership skills - experience in leading, coaching, and motivating people

Excellent communication skills, fluent in English

Demonstrated ability to influence others, especially in sensitive or complex situations

Great initiative; proven ability to tackle projects with a can-do attitude

Comfortable with working in a complex matrix environment

Proven experience in operating within a global environment

Proven experience with working with Agile Scrum teams

Experience with iterative or Agile methodologies and techniques; Scrum approaches to software deliver a plus

Experience in working with Product companies developing enterprise software is a must

AI First Mindset

• LLM fundamentals (prompting, RAG, embeddings, hallucination control)

Leadership with Technical Depth

• Mentor engineers in AI and system design
• Balance delivery and innovation
• Influence cross-functional teams
• Ability to translate problems into AI-driven solutions.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11310
Reporting into: Senior Director
Role Type: People Manager

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.