Group Program Manager

NICE; United States; Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid

Global team exposure

Job summary

NiCE is seeking a Senior Program Management leader to guide a global team of Program Managers. You will ensure high-impact programs stay on track and align with strategic direction, while driving R&D tools and process improvements.

The role emphasizes people leadership, governance, and stakeholder collaboration across Product and Engineering. Ideal candidates bring 10–12+ years of program leadership in software, with 4+ years managing PMs in global settings, and fluency in English.

Qualifications

• Candidates hold a university degree in a technical field and preferably an MBA.
• Proven experience leading large, cross-functional software programs.
• Strong governance and process discipline in dynamic environments.

Responsibilities

• Oversee a global group of Program Managers and manage day-to-day project execution.
• Develop people through coaching, performance management and career growth.
• Maintain high execution standards and consistent program reporting.
• Own R&D tooling and processes, driving continuous improvement.
• Collaborate with Product, Engineering and stakeholders to unblock issues.

Skills

Program management leadership

People management

Stakeholder management

Governance

Analytical skills

Communication

Fluent English

Hands-on program work

Cross-functional collaboration

AI/automation tools familiarity

Education

University degree (Industrial Eng, Information Systems, Computer Science or related)

Tools

Atlassian/JIRA

Static code analysis

Build tools

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Cross CX Program Management is central to how NICE's CXone platform unifies dozens of products and acquisitions into one seamless customer experience. Our Program Managers, based across our global organization, are the ones who turn that ambition into structured, delivered work.

As Manager, you will lead this global group of Program Managers and own the day-to-day management of the projects they run - making sure the right things are on track, addressed on time, and managed to a high standard, everywhere they operate.

This is an operational management role: you are responsible for ensuring that projects - particularly those that are high-impact, high-risk, or business-critical - are managed in line with the program methodology and strategic direction set.

In addition, the group is responsible for managing R&D tools and driving changes to existing R&D processes.

How will you make an impact?

• Manage the day-to-day — oversee your group's portfolio of programs and projects, making sure execution stays on track and issues are surfaced and addressed on time.
• Lead and develop your people — manage, coach, and grow the Program Managers in your group, including performance management and career development.
• Ensure consistent execution — hold a high, consistent bar for how programs are run and reported on across the group.
• Manage R&D processes and tooling — own this additional area of responsibility, making sure the tools and processes R&D relies on are well managed and continuously improved.
• Partner across the organization — work closely with Product, Engineering, and other stakeholders to keep programs moving and unblock issues as they arise.

Have you got what it takes?

• 10–12+ years leading complex, cross-functional programs in a software or technology environment.
• 4+ years directly managing program or project managers, ideally within a global or distributed organization.
• Proven track record delivering large-scale, cross-product or cross-functional initiatives.
• Familiarity with AI-driven or automation tools for program/portfolio management.
• Strong people-management skills: hiring, coaching, and performance management.
• Exceptional stakeholder management and executive-level communication.
• Ability to build governance and process structure in ambiguous, fast-evolving environments.
• Strong analytical, organizational, and prioritization skills across a broad program portfolio.
• Equally comfortable doing hands-on program work and people leadership.
• Fluent English, written and spoken.

Education

• University degree, preferably in Industrial Engineering, Information Systems, Computer Science, or a related field; MBA an advantage.

You will have an advantage if you also have:

• Familiarity with R&D tooling (e.g., Atlassian/JIRA, static code analysis, build tools).
• System analysis background.
• Prior experience working within an R&D organization.
• PMP, or equivalent program/project management certification.
• Background in SaaS, CX, or contact center technologies.
• Experience with security, compliance, or enterprise-scale customer requirements.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID: 11489

Reporting into: Director, R&D Operations, CX

Role Type: People Manager

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.