Specialist Software Engineer, CX

NICE; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model

Job summary

NiCE is seeking a seasoned software engineer to lead low-level design for LOB products. The role emphasizes Java full-stack expertise, cloud-native development, and enterprise-scale architecture across global scrum teams.

The candidate will drive feature design, roadmap alignment, and high/low-level technical designs to ensure scalable, maintainable software used by millions of users. A strong background in SaaS, microservices, and TDD is essential.

Qualifications

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute.
• 8-11 years of software development experience in backend and frontend technologies.
• Experience in enterprise-grade software that scales and integrates into a broad ecosystem.
• Experience in high-performance, highly available systems.
• Experience delivering SaaS hosted/multi-tenant software.
• Strong experience with Java, J2EE, Spring, Spring Boot, Hibernate, REST APIs, and JSON.
• Familiarity with AWS, Azure, or Google Cloud; microservices and cloud-native development.
• Knowledge of software design patterns.
• Excellent interpersonal skills and ability to influence in complex situations.
• Hands-on CI/CD experience;
• Experience with TDD and unit/system test automation (JUnit, Karma).
• Exposure to AI-powered engineering solutions and AI Agents (Claude Code/GitHub Copilot).
• Experience working in a global, matrix organization.

Responsibilities

• Own Low-Level Design for Line of Business products end-to-end.
• Demonstrate strong Java full-stack expertise with cloud-native development and enterprise architecture.
• Foster innovation and adoption of new technologies.
• Deliver high-quality enterprise products used by millions of users.
• Work with multiple geo-located teams to define product roadmap and architecture.
• Prepare high- and low-level designs to ensure quality, scalability, and maintainability.

Skills

Java

J2EE

Spring

Spring Boot

Hibernate

REST APIs

JSON

Cloud-native development

Microservices

AWS

Azure

Google Cloud

CI/CD

Test-Driven Development

JUnit

Karma

Education

Bachelor/Master of Engineering in Computer Science or equivalent

Tools

JUnit

Karma

MySQL

Job description

Overview

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Role responsibilities

• Responsible for the Low-Level Design for Line of Business products – end to end. Reporting to the Tech Manager and working closely with all the engineering functions and the scrum teams.
• This role requires strong Java full-stack expertise, along with experience in cloud-native development, enterprise architecture, and Agile delivery.
• Play a key role in fostering innovation and ensuring adoption of new technologies as needed.
• Deliver high quality enterprise products that are used by millions of users.
• In-depth technical understanding of enterprise software architecture and familiarity with industry standards.

How will you make an impact?

• Working with several scrum teams and actively involved in the design of multiple features in parallel.
• Taking an active part in envisioning next-gen plans to achieve longer term strategic objectives of the organization.
• Working with teams in multiple geo locations.
• Work with the line of business to define the product roadmap and strategy.
• Prepare High- & Low-Level technical designs and architecture to ensure quality, scalability, and maintainability.

Qualifications

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute.
• 8-11 years of software development experience in backend and frontend technologies.
• Substantial capabilities in domain analysis, information and deducing conclusions within the professional space; high attention to detail and ability to thrive in a dynamic environment.
• Experience developing enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience in high performance, highly available and scalable systems.
• Experience developing and supporting hosted and/or multi-tenant software delivered as-a-Service (SaaS).
• Strong experience with Java, J2EE, Spring, Spring Boot, Hibernate, REST APIs, and JSON. Experience building multi-tier enterprise applications with MySQL or similar databases.
• Familiarity with AWS, Azure, or Google Cloud, as well as microservices and cloud-native development.
• Deep knowledge and experience with software design patterns.
• Excellent interpersonal skills and ability to influence others in complex situations.
• Hands-on experience with CI/CD is an advantage.
• Experience with Test-Driven Development (TDD) and test automation at unit and system levels (e.g., JUnit, Karma).
• Exposure to AI-powered engineering solutions, including LLMs, agents, and automation-driven workflows, and exposure to create AI Agents in Claude Code or GitHub Copilot.
• Experience working effectively in a global environment and within a complex matrix organization.

Benefits

• Join an ever-growing, market-disrupting, global company with a fast-paced, collaborative, and creative environment. Opportunities across multiple roles, disciplines, domains, and locations.
• NiCE-FLEX hybrid model: 2 days in the office and 3 days remote each week. Office days focus on face-to-face collaboration to drive innovation.

Note: Requisition information and application process details removed for clarity and relevance to the role.

About NiCE NiCE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. NiCE software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. NiCE employs over 8,500 people across 30+ countries. This description reflects standard expectations for a software engineering role and does not imply any obligation to hire.