Tech - L3 Server Repair CA

SMS InfoComm; Santa Clara, Northern (CA, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

SMS InfoComm Corporation is seeking a server repair technician to inspect, test, diagnose, and replace parts on servers. You will document all symptoms and test results, and collaborate with motherboard repair and QA teams to ensure quality repairs.

The role requires basic server architecture knowledge, Linux command usage, and the ability to troubleshoot common server errors while maintaining accurate repair records. Physical work in a warehouse environment is expected.

Qualifications

• High school diploma or equivalent technical experience; certifications in server support/architecture preferred.
• Experience troubleshooting and diagnosing servers, using tools like email, spreadsheets, and call tracking or shop repair tools.
• Experience with replacing parts on servers and server configuration.
• Good written and verbal communication; ability to document errors and repairs.

Responsibilities

• Inspect, test, and diagnose servers and replace parts as needed.
• Document all symptoms, test results, and parts replaced in shop floor tool.
• Collaborate with MB repair, testing, QC, whole unit repair, and inspections personnel.
• Provide backup for QC, inspection, whole unit repair, and motherboard testing.
• Maintain parts consumption and assist with process improvements.
• Know Linux commands and use terminal; understand basic networking architectures and error codes.
• Troubleshoot common server errors and issues and contribute to end-to-end repair flow.

Skills

Server troubleshooting

Linux commands

Networking basics

Server architecture

Component assembly

Diagnostics

Process improvement

Schematic reading

Documentation

Communication skills

Education

High school diploma

Server support/architecture certifications desired

Tools

Repair tools

Spreadsheets

Call tracking system

Job description

Education LevelHigh School- Daily Responsibilities – 90% * + Inspect, test, and diagnose servers + Replace parts as needed + Conduct and analyze server stress tests + Document all symptoms, test results, and parts replaced in shop floor tool + Collaborate with motherboard repair, motherboard testing, QC, whole unit repair, and inspections personnel + Provide back up for QC, inspection, whole unit repair, and motherboard testing + Maintain parts consumption + Other duties as assigned by leadership* Know basic server architecture* Know how to assemble components to make server functional* Run and understand testing diagnostics* Understand basic networking architecture* Understand basic error codes* Able to trouble shoot common server errors and issues* Motivated to solve problems* Interested in constantly learning about servers and networking* Increased understanding of testing and error codes* Brings knowledge to enhance trouble shooting and diagnosis of failures* Understands end to end flow of server repair process* Know Linux commands and able to use terminal.* Offers insights on process improvement* Understands MB repair process, prefer if can read schematics.* Provides feedback and collaborates with MB repair team## QualificationsEducation and Experience* Education – High school diploma or equivalent technical experience, certifications in Server support and architecture desired* Experience – troubleshooting and diagnosing servers, experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools* Experience with replacing parts on servers* Experience with server configuration* Good written and verbal skills – needs to documents errors and repairs* Industry/Environment: Prefer to have worked in a PC or server type of environment* Must be able to identify and resolve problems in a timely manner.SMS’s Competencies:* Shows determination to achieve excellent results* Committed to Process Improvement* Demands top performance* Inspires commitmentPhysical Demands* While performing the duties of this job, the employee is constantly required to sit and stand for long periods of time.* Employee must be able to lift objects approximately up to 50lbs* Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.Working Conditions* Must be able to tolerate moderate to high noise level in a warehouse environment* Must be able to work in (hot or cold) weather conditions*SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.**Note:* *To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities* *to perform the essential functions.*