Tech - L2 Server Repair CA

SMS InfoComm; Santa Clara, Northern (CA, KY); Hybrid; USD 41,000 - 48,000; Full time

Job summary

SMS InfoComm Corporation in Santa Clara, CA is seeking a Server Repair Tech responsible for testing, troubleshooting, and replacing parts on servers sent for diagnosis and repair. The role focuses on hands-on hardware work in a fast-paced warehouse environment.

Responsibilities include inspecting servers, documenting test results, collaborating with repair and QC teams, and maintaining parts usage. Candidates should have a high school diploma and experience with server maintenance;

Qualifications

• High school diploma or equivalent; server support certifications desired
• Experience troubleshooting servers
• Experience replacing parts on servers
• Experience configuring servers
• Good written and verbal communication; able to document errors and repairs
• Prefer PC or server environment experience
• Able to identify and resolve problems timely

Responsibilities

• Inspect, test, and diagnose servers
• Replace parts as needed
• Conduct server stress tests
• Document symptoms, test results, and parts replaced
• Collaborate with motherboard repair, QC, and testing teams
• Provide back up for QC, testing and motherboard testing
• Maintain parts consumption
• Assist other duties as assigned by leadership
• Maintain positive work environment
• Collaborate with warehouse, shipping and receiving
• Follow process for system and parts management

Skills

Server troubleshooting

Documentation

Team collaboration

Problem solving

Networking basics

Education

High school diploma or equivalent

Server support certifications

Server architecture certifications

Tools

Email

Spreadsheets

Call tracking tools

Shop repair tools

Job description

Job Details

Job Location: Santa Clara, CA - Santa Clara, CA 95050

Position Type: Full Time

Education Level: High School

Salary Range: $30.00 - $35.00 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Installation - Maint - Repair

Summary

The Server Repair Tech will be responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair.

Responsibility

Daily Responsibilities – 90%

• Inspect, test, and diagnose servers
• Replace parts as needed
• Conduct and analyze server stress tests
• Document all symptoms, test results, and parts replaced in shop floor tool
• Collaborate with motherboard repair, motherboard testing, QC, and inspections personnel
• Provide back up for QC, inspection, and motherboard testing
• Maintain parts consumption
• Other duties as assigned by leadership

Team building & leadership – 10%

• Maintain and nurture positive work environment
• Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
• Follow process for system and parts managements

Other Personal Skills Required

• Know basic server architecture
• Know how to assemble components to make server functional
• Run and understand testing diagnostics
• Understand basic networking architecture
• Understand basic error codes
• Able to trouble shoot common server errors and issues
• Motivated to solve problems
• Interested in constantly learning about servers and networking

QualificationsEducation and Experience

• Education – High school diploma or equivalent technical experience, certifications in Server support and architecture desired
• Experience – troubleshooting and diagnosing servers, experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools
• Experience with replacing parts on servers
• Experience with server configuration
• Good written and verbal skills – needs to documents errors and repairs
• Industry/Environment: Prefer to have worked in a PC or server type of environment
• Must be able to identify and resolve problems in a timely manner.

SMS's Competencies

• Shows determination to achieve excellent results
• Committed to process improvement
• Demands top performance
• Inspires commitment

Physical Demands

• While performing the duties of this job, the employee is constantly required to sit and stand for long periods of time.
• Employee must be able to lift objects approximately up to 50lbs
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

• Must be able to tolerate moderate to high noise level in a warehouse environment
• Must be able to work in (hot or cold) weather conditions

SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.