Tech Implementation Mgr

Paymentus Holdings Inc.; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading payment solutions provider in Charlotte, NC is seeking a Technical Implementation Manager. This role involves serving as a primary technical resource for clients, guiding them through onboarding and addressing technical challenges. The ideal candidate will have strong programming skills, experience in the financial services sector, and excellent problem-solving abilities. This position requires a commitment to delivering high-quality technical support and project execution.

Qualifications

• 3-4 years of relevant experience in financial services and/or payments industry.
• Proficiency in multiple programming languages.
• Experience with SSO protocols and data integration.

Responsibilities

• Act as the primary technical point of contact for clients during implementation.
• Guide customers through product configuration and data integration.
• Troubleshoot and resolve production issues.

Skills

Programming (C, C++, C#, Node.js, Java, Python, PHP)

APIs (REST, SOAP)

SQL

Problem-solving

Communication skills

Job description

We are seeking a Technical Implementation Manager who will serve as a customer-facing technical resource, ensuring seamless implementation and integration of our solutions. You will play a pivotal role in guiding clients through the onboarding process, resolving technical challenges, and optimizing product configurations.

As a key technical expert, you will collaborate cross-functionally to deliver high-complexity projects, troubleshoot production issues, and contribute to continuous product improvements. This role requires adaptability, problem-solving skills, and a strong technical background in programming, APIs, and databases.

Key Responsibilities:

Customer-Facing & Implementation Support:

• Act as the primary technical point of contact for clients during implementation.
• Guide customers through product configuration and data integration.
• Collaborate with clients' technical teams to streamline API and SFTP integrations.
• Address and resolve technical questions and challenges throughout the implementation process.

Product Expertise & Technical Execution:

• Develop a deep understanding of the product and its technical configurations.
• Implement and support high-complexity projects, ensuring successful deployment.
• Actively contribute to troubleshooting and resolving production issues.
• Work alongside Solution Architects and Project Managers to deliver the best-fit solutions for clients.
• Engage with internal teams to overcome implementation roadblocks.

Required Skills & Qualifications:

• 3-4 years of relevant work experience in financial services and/or payments industry
• Proficiency in at least two of the following programming languages: C, C++, C#, Node.js, Java, Python, PHP
• Experience with Single Sign-On (SSO) protocols (JWT, SAML).
• Strong understanding of APIs (REST, SOAP) and data integration.
• Hands-on experience with SQL and relational databases.
• Familiarity with SFTP for secure file transfers.
• Exposure to Big Data technologies is a plus.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication skills to interact with both technical and non-technical stakeholders.

If you are a technical expert who thrives in a customer-facing, solution-oriented role, we’d love to hear from you! Apply now to be a part of our dynamic team.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.