Tech III, Entertainment Maintenance

Universal Studios; Orlando (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Universal Orlando Resort is seeking a Maintenance Technician to support entertainment shows by conducting regular inspections and preventive maintenance of audio, lighting, video, and related systems. The role requires hands-on troubleshooting, data entry, and timely communication on repairs with a strong safety mindset.

Ideal candidates will have 1–3 years of experience with entertainment equipment, an AA or Bachelor’s degree in a related field, and be capable of interpreting technical drawings

Qualifications

• Must possess knowledge of entertainment systems theory.
• 1-3 years’ experience in maintaining and repair of entertainment equipment.
• 1-3 years basic troubleshooting knowledge of entertainment systems.

Responsibilities

• Perform daily, weekly, monthly, semi-annual, and annual inspections and preventative maintenance on technical entertainment systems and elements.
• Perform start up and checks of Entertainment venues to ensure systems are ready for daily operation.
• Provide accurate data entry and timely communications on PM tasks, corrective actions and repairs; list parts required.
• Respond to service calls and show incidents with safety rules and internal partners.
• Apply basic troubleshooting to diagnose failures and propose corrective actions.

Skills

Entertainment systems theory

Troubleshooting

Communication/logging

Education

AA degree preferred

Bachelor’s degree preferred

Job description

JOB SUMMARY:

Supports Entertainment shows and offerings by conducting daily venues start up and assessments, performing routine preventative, diagnostic, and corrective maintenance of entertainment elements within show offerings. Utilize intermediate technical knowledge and understanding of audio/lighting/video elements, mechanical effects, electrical systems, and stage elements. Handles trouble calls, completes special projects and shop work as assigned by supervisor and Lead.

MAJOR RESPONSIBILITIES:

• Perform daily, weekly, monthly, semi-annual, and annual inspections and preventative maintenance on technical entertainment systems and elements. These systems can include, but are not limited to audio, lighting, video, electrical, laser, and network systems. Inspections and preventative maintenance include, testing, cleaning, replacement, and/or calibration of applicable control circuits/systems.


• Perform start up and checks of Entertainment venues to ensure the technical entertainment show systems and elements are ready for daily operation.


• Provide accurate data entry and timely communications on P.M. tasks, corrective actions and/or repairs made while listing parts required implementing the repairs into department utilized tracking system(s). Research and specify parts to replace. Also, complete any hard copy preventative maintenance records or physical logbook entries, where appropriate.


• Responds to calls for service, show down incidents, show element quality repairs, and related issues in adherence with all applicable safety rules and regulations. Initiates and engages in positive interactions with internal partners.


• Apply basic troubleshooting skills to diagnose system failures and to provide immediate and/or long-term corrective actions that will improve operation reliability. This may entail referencing of technical drawings/manuals and specifications and tracking history of past failures and solutions.


• Assist in projects and modifications to equipment and systems as directed by Universal Orlando Entertainment


• Utilize company resources to stay current on current equipment use in entertainment systems to maintain a high show quality.


• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.


• Performs other duties as assigned.

EDUCATION:

• Associate degree (AA) preferred.


• Bachelor’s degree from a four-year college or university in related field preferred.

EXPERIENCE:

• Must possess knowledge of entertainment systems theory as well as practical training and experience.


• 1-3 years’ experience in maintaining and repair of entertainment equipment.


• 1-3 years basic troubleshooting knowledge of entertainment systems.


• Equivalent combination of education and experience accepted.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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