Show Systems Audio/Video/Projection Repair Tech

Universal Orlando Resort; Orlando (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Universal Orlando Resort is seeking a skilled Technician, Show Systems Surveillance, to perform nightly preventive, diagnostic, and corrective maintenance of A/V, projection, laser, and network equipment across the resort.

The role requires strong troubleshooting, hands-on experience with CMMS, and the ability to train junior technicians, with a focus on safety and reliability of show systems and related infrastructure.

Qualifications

• Knowledge of audio and video theory and practical training/experience.
• Advanced knowledge in setup and ongoing maintenance of A/V systems.
• CTS certification preferred and considered an asset.

Responsibilities

• Perform preventive maintenance on resort A/V, projection, laser and network systems.
• Diagnose failures and implement corrective actions to improve reliability and safety.
• Log inspections and repairs in CMMS and maintain proper records.
• Train new technicians on venue-specific PM work orders and procedures.
• Respond to downtimes and recovery issues while following safety rules.

Skills

A/V theory

Troubleshooting

Preventive maintenance

CMMS usage

Education

High school diploma/GED

Electronics/electrical degree

Tools

CMMS

Projection systems

Laser systems

Network equipment

Job description

JOB SUMMARY

Responsible for performing nightly preventative, diagnostic, and corrective maintenance of all audio and visual equipment; provides repair of large computer controlled audio/visual, electronic messaging, projection, network, and lasers.

MAJOR RESPONSIBILITIES

• Perform daily, weekly, monthly, semi-annual, and annual inspections and preventative maintenance towards resort A/V systems, projection systems, laser systems, and network systems. Inspections and preventative maintenance include testing, cleaning, replacement, verification/or daily start up procedure and/or calibration of applicable control circuits/systems.
• Diagnose system failures and provide immediate and long-term corrective actions that will improve operational reliability, safety and serviceability of Audio/Visual equipment, projection equipment, laser systems, and network equipment through improved diagnostics and engineering approved software and hardware revisions. This entails logical extensive troubleshooting, referencing of technical drawings/manuals, specifications and the CMMS system while utilizing a systematic approach.
• Provide data entry into the Computerized Maintenance Management System (CMMS) and log completion of inspections, corrective actions, and/or repairs made while listing parts required to implement the repairs. Complete hard copy P.M.’s and physical logbook entries as appropriate. Follows correct chain of command to notify appropriate management when necessary.
• Completes PQS qualification and other job responsibility related training as assigned. Trains new technicians to do venue-specific PM work orders, recovery procedures, and processes.
• Responds to downtimes, show element quality repairs, and ride recovery related issues in adherence with all applicable safety rules and regulations. Initiates and engages in positive interactions with internal partners.
• Performs projects and modifications to audio, visual, network, or laser equipment, or design as directed by the Universal Engineering/Creative/EHS/Attraction Operations departments. Utilize and update documentation as appropriate. Follows correct chain of command to notify appropriate management when necessary.
• Performs job duties as described in job description for Technician, Show Systems Surveillance.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION

• High school degree or GED required;
• Electronic or electrical degree or equivalent from two-year college or technical school preferred.

EXPERIENCE

• 5-7 years of experience preferred: Must possess knowledge of audio and video theory as well as practical training and experience.
• Candidates should have advanced knowledge in the set-up and ongoing maintenance of A/V systems.
• Technician with formal electronics training and/or at least 5 years experience in design, installation or maintenance of A/V systems preferred.
• Equivalent combination of education and experience accepted.

CERTIFICATIONS, LICENSES, REGISTRATIONS

CTS Certification preferred

ADDITIONAL INFORMATION

• Completion of orientation checklist into Computerized Maintenance Management system (CMMS) required;
• Applicable regulatory training including forklift, high reach, heavy equipment and Lock-Out Tag Out required.
• Must have the ability to work Third Shift.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE