Tech-Driven Front Desk & Concierge Specialist

ABM industries; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

ABM Industries in Austin seeks a polished receptionist who will be the first contact for clients, visitors, and employees, supporting front desk operations, visitor and concierge services, and administrative coordination in a high-tech facility.

The ideal candidate will demonstrate strong communication, attention to detail, and the ability to multitask in a fast-paced environment while upholding ABM’s safety protocols and service standards to ensure a welcoming, secure workplace experience.

Qualifications

• High school diploma or equivalent; additional certification in office administration is a plus.
• Experience in semiconductor or technology industry environments.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced, high-tech environment.
• Familiarity with facility management systems and basic administrative tools.

Responsibilities

• Front Desk Management: Answer and direct incoming calls using standard greetings and service protocols.
• Activate and manage “out of hours” switchboard for emergency and non-emergency inquiries.
• Greet visitors and employees professionally, ensuring compliance with security and safety protocols.
• Maintain reception and lobby areas in a neat, orderly, and brand-reflective manner.
• Direct visitors and customers to the proper building/room for their meeting and get in contact with the proper people that they are here to see.
• Suggest and coordinate off campus activities and accommodations if necessary for out-of-town guests and visitors.
• Assist with maintenance requests by entering service tickets and coordinating supplier access.
• Address complaints or requests promptly and escalate to relevant stakeholders.
• Ensure adherence to facility-specific language and service standards.
• Support emergency response protocols when required.

Skills

Communication

Multitasking

Safety awareness

Facility management systems

Professional demeanor

Customer service

Education

High school diploma or equivalent

Job description

ABM Industries in Austin seeks a polished receptionist who will be the first contact for clients, visitors, and employees, supporting front desk operations, visitor and concierge services, and administrative coordination in a high-tech facility.

The ideal candidate will demonstrate strong communication, attention to detail, and the ability to multitask in a fast-paced environment while upholding ABM’s safety protocols and service standards to ensure a welcoming, secure workplace experience.